ตำแหน่ง Front Office Manager

บริษัท Wanda Vista Resort Phuket

ที่อยู่บริษัท 48 Moo 6 Cherngtalay Sub-District Talang District Phuket 83110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Staff Supervision:
Oversee the daily activities of front desk staff.
Customer Service Management:
Ensure excellent customer service standards are maintained at all times.
Reservation and Check-in Management:
Oversee the check-in and check-out process, resolving any issues that may arise.
Administrative Tasks:
Handle administrative duties such as scheduling, payroll, and budgeting.
Policy and Procedure Implementation:
Ensure compliance with company standards and regulations.
Communication and Coordination:
Serve as a liaison between front office staff and other departments.
Training and Development:
Train, mentor, and motivate front desk personnel.
Quality Assurance:
Monitor service quality and guest feedback, taking corrective actions as necessary.
Emergency Response:
Train staff on emergency protocols and response procedures.
Revenue Management:
Maximize revenue opportunities through upselling, cross-selling, and room rate management.

ตำแหน่ง Front Office Manager

บริษัท Chatrium Grand Bangkok

ที่อยู่บริษัท 728 Phetchaburi Road, Thanon Phetchaburi, Ratchathewi, Bangkok 10400 Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Leading 60 Staffs: Front Office, Concierge and Operator.
• Managing 562 Rooms.
• Liaise with HK to ensure all guest expectations are met.
Achievements :
• Implement Department Standard for All SOP.
• Writing Department Head Job Description.
• Reassure all standard has applied for entire Department.
• Increasing guest engagement (Trip Advisor) & Revenue
(Upselling Program)
• Guest engagement Trip Advisor) rank top 35 for Bangkok’s hotel.

ตำแหน่ง Room Division Manager

บริษัท Utopia Naiharn Resort Phuket

ที่อยู่บริษัท 3/133 Moo 1, Soi Suan Wat, Rawai 83130

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Managing overall front office department, house keeping
department and recreation department.
• Leading 60 staffs including 3 departments.
• Managing 346 Rooms and 9 villa.
Achievements :
• Rewrite & review department standard to ensure SOP is up to date.
• Writing department head job description.
• Setting budget for department concerns.
• Reassure all standard has applied for concerned department.
• Increasing guest engagement & revenue.

ประสบการณ์ทำงานอื่นๆ
Front Office Manager at Trisara Resort Phuket.
Assistant Front Office & Service Excellence Manager at The Nai Harn Resort Phuket (Leading Hotel of The World)