- Primary Service Desk responder. Provide first line
of support to local and remote users.
- Unlock password on Active Directory system,
AS400
- Receive, logging all call from end user and update
to incident Logging Systems and classified type and
priorities of incident as information that provided.
- Responding to keep update information to end
user or related persons as Service Desk procedure.
- Responding to end user support, remote desktop
or telephone, for PC's (Desktop and Notebook)
hardware and software, both problem and request,
by knowledge that company provided.
- Help and suggest end user for connect or setting
mail on mobile devices to the systems, as allowed
by company.
- Escalate ticket to technical support when problems
cannot be resolved.
· Learning about products or services and keeping
up to date with any changes
- Installing, configuring Office 365
- Installing, configuring printer
- Installing, configuring Cisco and Citrix
- Installing, configuring Web Browser