• Dealt with enquiries and reservations made on the telephone,
online or by email.
• Greeted guests on arrival at the spa
• Provided the spa information and offer services
• Salon general management
• Checked stock and products
• Equipment maintenance
• Managed sales daily report and monthly report
• Recruited and train new staff.
• Membership management.
• Ran the staff queue and take action once there's no enough staff.
• Involved in marketing activities
through social media advertising and other platforms
กรกฎาคม 2554 ถึง ธันวาคม 2562
General Manager
B and B Autotire
สำหรับสมาชิกเท่านั้น
July 2011 – December 2019
• Oversaw activities directly related to making products or providing services.
• Directed coordinated activities of businesses or departments concerned with the production, pricing,
sales, or distribution of products.
• Reviewed financial statements,sales and activity reports,and other performance data to measure performance
productivity and goal achievement and to determine areas needing cost reduction and program
improvement.
• Managed staff, preparing work schedules and assigning specific duties.
• Directed non-merchandising departments of business, such as advertising or purchasing.
•Forecasted stocks and ensure Stock-in-trade balance, stock availability across all stores
• Built a strong relationship with retailers stakeholders to ensure smooth operation at the stores
• Supervised and coach field team to reach the target sales by having a service oriented mindset-an approach to sales that
seeks to provide customers with a seamless purchasing experience.
• Planned store layouts or design displays.
•Set and manage sales target, closely monitor to ensure month-end achievements for both Online & Offline. Sell In and Sell
Out
•Worked closely with the marketing team to support new initiative and launches
• Worked with zones (South of Thailand ) on retail guideline and implementation.
Berlitz Bangkok Ltd. April 2008 – July 2011 Program Advisor
• Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
•
Received incoming calls and messages and addressed or triaged phone requests.
• Resolved customer complaints regarding lessons and service.
• Determined lesson schedules and suggest materials suitable for the students based on the assessment .