ตำแหน่ง Call Center and Delivery Manager

บริษัท Destination Eats Co., Ltd.

ที่อยู่บริษัท 38 Sukhumvit 69 Alley, Phra Khanong Nuea, Watthana, Bangkok 10110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Managed overall Call Center and Delivery Operations.
• Monitored delivery sales performance and reports analysis to Managing Director.
• Managed partnership with aggregators or 3rd party delivery.
• Managed and monitored sales entry points – Voice Calls, Online Ordering, 3
rd party/Aggregators
Ordering (Food Panda, Grab, Lineman, etc)
• Handled Customer Complaints and Service Recovery
• Created systematic process flow for Call Center and Delivery operations for better execution.
• Training, Coaching and Mentoring of Call Center team
• Managed productivity of call center agents and delivery personnel
• Managed cost to achieve profitability

ตำแหน่ง Operations Delivery Manager

บริษัท Scoozi Italian Restaurant Co., Lt.d

ที่อยู่บริษัท 178 Surawong Road, Si Phraya, Bang Rak, Bangkok 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Managed and monitored overall Delivery Operations
• Led set up and activation of Delivery segments in newly participating stores.
• Managed Delivery activities and provided guidance to Delivery Supervisors.
• Trained, Coached and Mentored Delivery Supervisors and Leaders regarding People, Operations
and P&L
• Ensured quality of products and services were maintained.
• Managed costs especially Cost of Labor and Other Operational expenses

ตำแหน่ง Area Manager

บริษัท Scoozi Italian Restaurant Co., Lt.d

ที่อยู่บริษัท 178 Surawong Road, Si Phraya, Bang Rak, Bangkok 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Managed multiple stores while managing the flagship store.
• Led multiple teams in achieving goals. Managed, Coached, Mentored and Empowered store
managers to confidently run smooth and effective operations.
• Monitored sales performance and reported to Operations Manager.
• Managed costs especially Cost of Goods Sold (COGS), Cost of Labor (COL) and Other Operational
expenses.
• Conducted audits and to ensure compliance with standard procedures.

สถาบัน The Real American Doughnut Company Inc. (Krispy Kreme)

หลักสูตร Management Training

สถาบัน The Real American Doughnut Company Inc. (Krispy Kreme)

หลักสูตร Local Relationship Marketing Program

สถาบัน The Real American Doughnut Company Inc. (Krispy Kreme)

หลักสูตร Delivery Train The Trainer Workshop