ตำแหน่ง Head of Ecommerce Operation (Big C online)

บริษัท Big C

ที่อยู่บริษัท ตึก BJC พระโขนง กรุงเทพฯ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Managing 3PLs Logistics, Last Mile, Warehouse, DC, Delivery
: Lead the end-to-end Operation strategy and implementation for E-
commerce business: Actionable operating Model, SOP, WI Design
: Operation Project Development / Process Improvement
: Controlling/Mentoring Picker & Packer productivity Improvement at each
store, dark store and fulfillment center for market place like Shopee, Lazada, Tiktok, Facebook, Line Man, Grab etc…
: Fail to pick, OOS & Stock transfer Analysis
: Transportation & routing optimization + Vendor Management
: Managing and contract review with 3PLs
: Business / Operation Contingency Plan
: Work with Commercial Team for Demand and Planning,
: On line Order Management to meet customer satisfaction
: Budget controlling and Staff Recruiting

ตำแหน่ง Fulfillment Manager (Logistic, warehouse, DC, order handling)

บริษัท Mclinica (Thailand) Co., Ltd (Startup -Pharmaceutical Platform)

ที่อยู่บริษัท ตึกแกรมมี่ ถนนสุยุมวิท อโศก กทม

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
: Supervise 4 warehouses of pharmaceutical partners – Monitoring stock level, Replenishment, stock & price adjustment, pick-pack, dispatching.
: Dealing with logistic providers (3PLs) – monitoring route of delivery, on time delivery and cost effectively.
: Selecting best 3PLpartner for best service and cost competitive
: Product Development – working with MKT team, Sales Team, Procurement to provide goods match with the demand in the market
: Controlling all transaction on the company dashboard to review new order till delivery successfully and meeting the department SLA and company Key Metrics
: Monitor all payments, expenses and service Fee before confirming FC to pay (Budget Controlling)
: Preparing weekly and monthly report presenting to top management
: Write SOP / WI for fulfillment team to run job smoothly
: Monitor and Improve company Platform and Dashboard being friendly and effectively for all users.

ตำแหน่ง Customer Service & Logistic Manager / Supply Chain Management

บริษัท Wine Pro Co., Ltd (Food and Beverage)

ที่อยู่บริษัท ตึกภิรัช ถนนสุขุมวิท 33 กทม

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Control: Warehouse, DC, Inventory, Logistic and Customer service
: Managing customer’s account and delivering a comprehensive service to enquiring customers
: Planning and managing logistics, warehouse, transportation and customer services
: Supervise 5 warehouses (DC) in BKK, Phuket, Samui + Stock Replenishment + stock take
: Inventory Control and material planning for each warehouse
: Training and driving CS, warehouse and delivery team to work effectively (around 22 subordinators)
: Arrange warehouse and leading for inbound-outbound process,
: Plan routes and process Shipments as a daily, weekly and monthly
: Procurement New Product based on the requirement of MKT and Sales

: Dealing with outsource logistic 3PLs to handle special warehouse and
delivery
: Logistic and warehousing cost controlling
: Giving a team direction to optimize, coordinate full order cycle and deliver on time
: Keep track of quality, quantity, stock levels, delivery times,
and transport costs using both ERP system and Ms. Excel to retrieve data for data analysis
: Liaise with accounting team, billing team to supply receipt and debtor control / Payment follow up
: Resolve any arising problems or complaints
: E-commerce responding in term of order processing and logistic
: Create SOP and WI for CS & Logistic team to work effectively
: Contract Reviewing / Consignment Agreement / Sales & Return
: Liaise with import team for ordering goods to fulfill stock
: Dealing with department of Livestock Development to move Frozen Beef and Ham to other provinces
: Customer Satisfaction Survey and Analysis

ประสบการณ์ทำงานอื่นๆ
Apr. 2007–Nov. 2017 : Derlite Company Limited (Manufacturer-parts for appliance product)
Position : EX-IM Customer Service & Logistic Manager / Supply Chain Manger
Control: Logistic (Freight Forwarder, shipping, truck, warehouse,
order management and customer service)
: Correspond & Taking care all overseas and domestic customers
and order processing full cycle till arrive to customer completely
: Preparing a quote presentation and sales contract
: Reviewing customer order and control delivery date to meet
Customer due date/expectation
: Dealing with transportation company (logistic partner) and dealing with Shipping for import and export
: Coordinate with production team and material control to set a
proper stock level or stock replenishment
: Control FG Stock level based on the customer forecast
: Count Stock – inventory check monthly, quarterly, and yearly
: Develop New Product for launching to the market
: Sourcing material and product for new product development and
support production
: Expanding and develop new business
: Taking care overall sales function and marketing
: Analyze Marketing Situation and Cost Strategy
: SWOT analysis and reviewing STP Marketing
: Reviewing all export documents and being as team leader for
Export & Import Department
: Reviewing and working with customers based on their SAP
System, MRP, ERP etc…to support customer requirement
: Controlling all debtors and reviewing customer payment
: Coordinate with technical and quality assurance team to
investigate customer’s complaint to prevent and fix that
problem. Making a corrective action report (CCAR)
: Problem Solving for all issues
: Attending and present sales report to overseas board of director







Jan. 2006–Mar 2007 : Suree Interfoods Co., Ltd. (Manufacturer-Sauce/Seasoning/Food)
Position : Regional Export Sales Manager (Export)
: Taking care overseas customers
: Analyze Marketing Situation and Cost Strategy
: Develop New Product for launching to the market
: Expanding and develop new market
: Order Processing and shipment control
: Problem Solving for all issues
: Managing Freight forwarder, transport and shipping


May. 2001-Jan. 2006 : Mimi Industrial Co., Ltd. (Pet Foods, Pet Toys, Baby Toys)
Position : International Marketing Manager (Export Sales Manager)
: Expanding and handle overseas order
: Control sales target/ Analysis sales report and sales forecast
: Quotation and cost control
: Arrange and control shipment schedule
: FG Stock level control
: Design New Product / Sales Promotion
: Taking care overseas customer
: Visiting Overseas Customer
: Proofing both Export and Import Document
: Cooperate with government officer: FDA, Department of
Livestock, Customs and other concerning department
: Summary Sales Report to MD. / Present Project to MD
: Marketing Strategies and Overseas Planning
: Management and arrange Overseas Dept. under ISO standard
: Making SWOT analysis for Marketing Dept.
: Analyzing customer satisfaction

Oct. 1999-May. 2001 : M.R.I. Co., Ltd. (Medical Glove)
Position : Assistant Export Sales Manager (Import – Export)
: Correspondence with overseas and domestic customer
: Control Shipment Schedule / Arrange Vessel Schedule
: Submitting quotation and present to Overseas Customer
: Expanding new market / find new customer and handling
: Making Sale Report and Sale Forecast

Jan. 1996-Oct. 1999 : Hollywood International Ltd. (Industrial Instrument)
Position : Secretary and Import Executive (Import)
: Correspondence in Thai and English
: Cooperate with sales and follow-up sales order
: Inventory Control
: Submit an order to abroad and follow up shipment
: Cooperate with shipping agent and customs process
: Proofing any document from other divisions to MD
: Being Sales Support and customer service