Provide advice and solve problems with the company system.
Provide an user mannual for proof of concept, Solution and incident report.
I am responsible for maintaining the Company’s computer and server systems.
Install and maintain a system of server infrastructure and network.
Designed a system of server infrastructure (Microsoft VMware)
Performs and support troubleshooting and resolve PC, Printer, Network, Virus incidents.
Coordinate and resolve problems via E-mail and ticket system.
Call and Remote Support for User.
Fix and analyze problems Cause, method of initial correction.
Cooperates with asset team to keep and update record of PC/Laptop/printer inventory