Ayudhya Capital Auto Lease
Check the audio files of the Telesalse and Customer Care teams to ensure that employees have provided information correctly according to the OIC's rules and the company's policies.
มิถุนายน 2563 ถึง สิงหาคม 2566
QA
Transcosmos (Thailand)
พระราม6
สำหรับสมาชิกเท่านั้น
Create an action plan to improve the quality of our services. -Finding broken SOP and feedback to the relevant team. -Provide coaching and material for agents who got markdown in the quality part. -Analyse cases regarding customer satisfaction (CSAT). -Doing a report to the manager and client on a weekly, monthly, and quarterly basis. -Present to the client on a weekly and quarterly basis