ตำแหน่ง Training customer service call center

บริษัท The1 central group

ที่อยู่บริษัท ตึกall season

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Training details of the products
-Training for new staff and arrange schedule for retrain all staffs.
-Providing the information and assistance to all staffs > Dolfin Wallet Application.
-Communicate & coordinate with relevant party/department when necessary.
-Arrange training session for CS team
-Oversee and manage day to day operation task to ensure standardize of services.
-Understand key points of problems or conflicts and their reasons; Use logical thinking from various perspectives to grasp key problems and make accurate judgment
-Report all incidents as they occur
-Attend meeting, training courses as required
-Conducting strategy, direction and planning of the departments and manage relationship with customers, agents, partners efficiently.
-Ensure the accuracy of daily report before sent to Head of Customer Service

ตำแหน่ง Customer service supervisor and training

บริษัท ABPO

ที่อยู่บริษัท -

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
ABPO Company Limited (2019 - 2022)
Supervisor 2019
Act as Supervisor in 2019 by confirming the data of AIA’s customers.
-Ensure the accuracy of daily report before sent to Head of Project Manger
-Oversee and manage day to day operation task to ensure standardize of services.
-Assign roster for CS team

Training in 2020 > Dolfin Wallet Application
-Act as Training in 2020 for Dolfin Wallet Application’s.

ตำแหน่ง Senior Agent customer call center

บริษัท Transcosmos

ที่อยู่บริษัท พระรามเก้า

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer service call center ( for Shopee project )
-Understand key points of problems or conflicts and their reasons; Use logical thinking from various perspectives to grasp key problems and make accurate judgment.
-Handle customers enquiries & complaints
-Report all incidents as they occur