ตำแหน่ง Freelance Assistant Coordinator

บริษัท Travel Mobility Service Limited

ที่อยู่บริษัท Suite C, Level 7, World Trust Tower 50 Stanley Street, Central, Hong Kong, 999077 HK

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Establish and develop a network of cooperation with hostels and hotels to promote the TRAMS service in Thailand.
- Establish and develop a network of cooperation with bike rental companies to promote the TRAMS service in Thailand.
- Develop and improve marketing tools in cooperation with hostels, hotels and bike rental companies.
- Manage emergency cases if necessary.
- Suggest improvements to the service if necessary.

ตำแหน่ง International Health Coordinator

บริษัท AWP Thailand Services Co., Ltd.

ที่อยู่บริษัท Bangkok Metropolitan Area

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Promotes a proven effective and efficient way of working that generates a 65% increase in FCR related to delayed medical claim escalations.
- Recognize repetitive customer issues, complaints, and design targeted customer experience processes using the CEM application in ServiceNow.
- Analyze, report, and resolve information inconsistencies that cause customer confusion and conflicts with the health insurance policy terms and conditions published in the mobile or web application.
- Find and categorize customer complaints received via email or the Member Support Hotline by creating a targeted process flow, thus improving customer experience.
- Proactively check escalations, implement efficient document request follow-up and tracking system, then collaborate with the relevant team as per the analytical data for process improvement that will reduce call traffic and boost customer satisfaction.

ตำแหน่ง Customer Experience Specialist

บริษัท AGODA Services Co., Ltd.

ที่อยู่บริษัท Bangkok Metropolitan Area

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Educate, help, amend, and coordinate customer’s special requests, payments, amendments, credits, and refunds based on regulations set by Partner services.
- Efficiently moves customers when allotment rejection occurs due to a system error with the Hotel’s booking system during online booking process.
- Verify, recommend, educate, and reassure customers for fraudulent accounts based on data provided by the back-office team.

ประสบการณ์ทำงานอื่นๆ
Senior Business Process Associate
Wallenius Wilhelmsen Ocean
Bangkok Metropolitan Area
Oct. 2014 Feb. 2017
- Manage, keep, generate, and analyze business processes across regional offices to ensure targets, such as KPI, customer surveys, audits, and invoicing of corporate accounts payable is achieved.
- Maintain correct accounting reports and audit for invoices billed to stakeholders thus cutting monetary discrepancies, billing errors, and boosting client trust and confidence with the company.
- Demonstrate and keep effective communication and coordination of important processes and pricing updates to stakeholders and clients. Create a progress report to accurately measure effectiveness of newly implemented process to reduce agent errors. Accurate and on-time in completing projects that are always critical-to-quality (CTQ) level.
- Design process flow to hit monthly KPI goals while supplying exceptional customer and client satisfaction.
- Manage, track, and interpret data analysis report through presentation with clients, stakeholders, Head of Global Customer Care and Director for Administration and Finance.