- Plan and organize accommodation, catering and other hotel services
- Manage budgets and financial plans and control expenditure
- Maintain statistical and financial records
- Set and achieve sales and profit targets
- Analyze sales figures and plan market and revenue management strategies
- Recruit, train and monitor staff
- Plan work schedules for individuals and team
- Deal with guest complaints and comments
- Address problems and troubleshoot accordingly
- Supervise maintenance, supplies, renovations and furnishings
- Deal with contractors and suppliers
- Ensure security is effective
- Carry out inspections of property and services
- Ensure compliance with licensing laws, health and safety and other statutory regulations.
- Check items in the hotel stock.
กุมภาพันธ์ 2559 ถึง มิถุนายน 2561
Reservations and Sales Manager
Dolphin Bay Resort
อำเภอ สามร้อยยอด จังหวัด ปราณบุรี
สำหรับสมาชิกเท่านั้น
- Dealt with customer complaints and fixed all the complaints. Make sure that all guests are completely
- satisfied with the services.
- Integrated ideas and marketing plans from different promotions and multi-department
cooperation initiatives.
- On sight for evening socials, group events, and presented a strong presence with guest interaction.
- Increased hotel revenue, profits, and market share through focusing through target demographics.
- Observed other hotels' promotions and prices.
- Compared the revenue and occupancy between current year and previous years.
- Compared the agent productivity.
- Forecasted the number of rooms sold each month.
- Managed Line @ account.
- Promoted the hotel’s name to the world-wide market potential guests and travel agencies.
- Headed the sales & marketing team, work on room rate plans and promotions, and formulated
- creative and efficient strategies utilizing the SWOT analysis of the hotel’s competitors.
- Processed and strategized the hotel’s room rates (low, high to peak seasons) adhering to the principles of Revenue & Yield Management.
มีนาคม 2556 ถึง กรกฎาคม 2557
Sales and Marketing Executive
Villa 360
เกาะพีพี
สำหรับสมาชิกเท่านั้น
- Headed the sales & marketing team, work on room rate plans and promotions, and formulated
creative and efficient strategies utilizing the SWOT analysis of the hotel’s competitors.
- Processed and strategized the hotel’s room rates (low, high to peak seasons) adhering to the principles of Revenue & Yield Management.
- Promoted the hotel’s name to the world-wide market potential guests and travel agencies.
- Processed and assisted all guests’ (online & walk-ins) reservations, arrangements, amendments and cancellations.
- In-charged as Manager On Duty – weekly monitoring of the overall operation of the hotel, checked if the tasks assigned to the staff of different departments has been well carried out, and formulated
effective solution/s to the unexpected problem/s arisen during the duty.