• Created Test Case and Test Script from SRS or TOR
• Manual Test case
• Create defect escalate to Developer
• Retest defect after Developer fix
• Update Test results in team
เมษายน 2560 ถึง กรกฎาคม 2563
Tester&Service Desk
Chanwanich Co., Ltd.
สำหรับสมาชิกเท่านั้น
• Created Test Case and Test Script from SRS or TOR
• Manual Test case
• Create defect escalate to Developer
• Retest defect after Developer fix
• Update Test results in team
พฤศจิกายน 2559 ถึง มีนาคม 2560
Front Office Team
Comanche International Co., Ltd.
สำหรับสมาชิกเท่านั้น
• Setup and Install Server at hotel for support software of comanche.
• Install software add modify configuration for according to Quotations of customer.
• Created schedule Training and training user to use software for department of hotel.
• Activate real software activation for the hotel.
• Standby to support problem and use after activate real software.
• Documentation check list for QA team re-check configuration at Hotel for according to Quotations of customer.
Data One Asia (Thailand) Co., Ltd. (April 2012 – June 2017)
Helpdesk Support
• Manage, Monitor Incoming Calls and abandon calls to meet SLA.
• Work closely with customer to make decision, identify and resolve incidents.
• Support troubleshooting Branch and Head Office Thanachart Bank and other company under TBANK.
• Creating standard for documentation, working with configuration group, developing catalog of incident.
• Mange and identify incident log.
• Support VIP users by phone or e-mail within 15 min.
• Proactive to support team member on critical path.
• Coordinate and working with other team.
• Guide user for Thanachart documentation.