- Gave information about TRIA products & services, escorted a visit customer.
- Responsible for taking care of guests, giving guests a tour, answering guest queries and problem solving.
- Handled the concerns of Members and customers who buy their TRIA’s products or services.
- Resolved customer complaints, Work to rectify issues experienced by individual customers as well as aim
to improve customer satisfaction.
-Handled a phone directory call to other department customer require ,Deal with specific questions over
the phone.
- Registered a medical record patient on hospital system.
- Made a spa booking, Personal trainer booking for customers in advance. Manage booking for therapist
team & Fitness trainer team.
- Up-selling and cross-selling all TRIA services.
-Done Daily sale report & Monthly report as required by Management.
- Managed Working shift for customer service officer team.
สิงหาคม 2553 ถึง พฤศจิกายน 2554
Guest Service Agent
โรงแรมรามาดาพลาซาแม่น้ำริเวอร์ไซต์
เจริญกรุง
สำหรับสมาชิกเท่านั้น
-Warm welcomed arrival guests when they visit.
-Responsibility for One Stop Service Counter.
-Handled a phone call Inbound and Outbound.
-Handled rooms reservation by a phone call.
-Registered and assigned room for guests on hotel system.
-Gave information for arrival guest or required guests.
-Escorted guest to room and others department.
-Provided and Served welcome drink for guests.