ตำแหน่ง Customer Relationship Management - Specialist

บริษัท Great Wall Motor Manufacturing (Thailand) Company Limited

ที่อยู่บริษัท The ninth tower

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Handle daily operations of Customer Relation Management team. (Relevant inquiries and significant complaint cases)
• Negotiate with the customers of major issues and offer solutions/compensations regarding to the severity of situations.
• Handle and participate mediation process between company and customers at Office of the Consumer Protection Board.
• Handle daily case processing reports.
• Handle suppliers’ billing and submit to company system.
• Handle weekly management meeting reports and lead the presentation.
• Analyze Customer Relation Management team’s data performance and submit to Department Head.
• Represent Customer Relation Management - Manager in her absence.

ตำแหน่ง Customer Service – Team Leader

บริษัท Allianz with Partners (AWP services Thailand)

ที่อยู่บริษัท ตึก City Link

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Handled daily operations of Customer Service team. (Regular inquiries and complaint cases)
• Handled daily, weekly and monthly reports and submitted to business partners.
• Monitored and ensured Customer Service Team performance to be professional manners.
• Conducted Customer Service Team – daily/weekly evaluations referring to voice recordings.
• Provided weekly standardize training to Customer Service Team.
• Managed Customer Service team’s roster as per operations traffic.
• Delegated Outbound Customer Service Team’s daily tasks.
• Handled Customer Service Team’s incentive by individual performance and submitted to Human Resources department.
• Recruited and interviewed the candidates of Customer Service Team.
• Represented Customer Service Manager in her absence.

ตำแหน่ง Guest Service Center – Team Leader

บริษัท Hyatt Regency Bangkok Sukhumvit

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Handled daily operations of Guest Service Center (Calls Tracking and Guest Service reports).
• Handled emergency situations and reported to the concerned departments.
• Monitored and handled guests’ inquiries via social platforms.
• Handled daily VIP and incognito guests expected arrival/departure and amenities treatments.
• Supervised and provided training for Guest Service Center Team properly to professionally handle guests’ enquiries.
• Cooperated with relevant teams for telephone system setup.
• Summarized relevant cases to Department Head.
• Supported Guest Experience Manager to work on necessary tasks and reports.

ประสบการณ์ทำงานอื่นๆ
4. Pullman Bangkok Grande Sukhumvit (325 rooms) Bangkok, Thailand
(Formerly known as Grand Millennium Sukhumvit until August 2015)
Communications Supervisor October 2017 – July 2018
Communications Agent April 2014 – April 2017

5. Carnival Cruise Line Texas, United States
Assistant Server May 2017 - September 2017