ตำแหน่ง Position of After Sales in CS department, (Goodchoiz) Pantavanij Co., Ltd.

บริษัท GoodChoiz

ที่อยู่บริษัท 1168 ชั้น 34 ถนนพระรามที่ ๔ แขวงทุ่งมหาเมฆ เขตสาทร กรุงเทพมหานคร 10120

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Coordinate for product change in case of defective product / product does not meet the requirements.
• Edit tax invoice in case of incorrect invoice / wrong price / wrong Po number.
• Perform refunds for costumers in the case of product cancellation / product return.
• Coordinate with relevant parties to add more products to customers in case of missing products according to the delivery bill.
• Provide information to customers about document amendment and returning products with customers and sales representative.
• Monitor ticket on Zendesk such as Return/repair product, edit invoice, pick pack error case, refund and solved within 3-5 days.
• Monitor task ticket from Zendesk and assign to team.
• Prepare Weekly Sales Report (Order, Overdue acse,Partial shipment, Edit invoice, Return)
• Follow up with online enquiry, problem with payment gateway or any system issue during online shopping steps.
• Support CS agents for key-in Order, Quotation, and create invoice

ตำแหน่ง Risk Management Officer

บริษัท 11street (Thailand) Co., Ltd.

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Daily export fraudulent monitoring report from the system to RM team.
• Daily motor fraud transactions on PG portal.
• Daily monitor illegal / prohibited products, infringement product, overclaimed product on 11street's website.
• Re-screen seller's profiles and submitted documents by cycle and request the missing documents from seller.
• Respond email or phone's inquiries of the buyers and sellers.
• Handle the counterfeit product issue received the inquiry from the relevant teams.
• Handle Chargeback / Dispute cases by getting proved evidences from the relevant teams
• Co-ordinate with relevant teams to receive more information (In case that the case must be investigated before making decision).
• Provide variety of weekly and monthly reports to Senior Manager.
• Handle the assigned tasks from Senior Manager.
• Assist Senior Manage for any fraud cases by seller.

ตำแหน่ง Administrator, Accounting and Finance Department

บริษัท Quality Property Management Co.,Ltd.

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Prepared water bill and common area fee bill.
• Compared product price and prepared purchase orders and sent to the suppliers to order office equipment
• Settled expenses and utility bills to partners.
• Submitted and made payment for TAX
• Provided the service of getting utilities such as utilities, electricity, central bills.
• Co-ordinated with internal and external customers
• Prepared and updated news and progress to condo owners
• Prepared the common area fee bill for customers
• Made working roster for employees
• Made a summary of employee performance report

ประสบการณ์ทำงานอื่นๆ
Dec 2014 – Feb 2016 Worked in a position of Call Center Agent, Customer Service Department, Legacy Corp Co., Ltd.

Job Description:
• Handled customer inquiries, complaints, and solved the problem with prompt, accurate and courteous replies over the phone.
• Provided product information to customers.
• Made orders over the phone for customers.
Apr 2014 – Nov 2014 Worked in a position of Call Center Agent (Thai Airway Project), Customer Service Department, TrueTouch Co., Ltd.

Job Description:
• Handled customer inquiries, complaints, and solved the problem with prompt, accurate and courteous replies.
• Made flight booking for customers over the phone.
• Provided the service of change or return of flight tickets over the phone.
• Provided information about travel routes.

สถาบัน มหาวิทยาลัยราชภัฏเชียงใหม่

หลักสูตร ฝึกประสบการวิชาชีพ ครั้งที่ 2

สถาบัน มหาวิทยาลัยราชภัฏอุตรดิตถ์

หลักสูตร ฝึกประสบการวิชาชีพ ครั้งที่ 1