ตำแหน่ง Front Office Manager

บริษัท สิริเจ้าพระยา โรงแรมบัดดี้ โอเรียนทอล ริเวอร์ไซด์

ที่อยู่บริษัท 17/55 ถ.สุขาประชาสรรค์2 ต.บางพูด อ.ปากเกร็ด จ.นนทบุรี

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Manage online booking system via
-Update room rates in each type (Room Type) to be accurate on the day / season / festival
-Trains, cross –trains, and retrains all front office personnel.
-Participates in the selection of front office personnel.
-Evaluates the job performance if each front office employee.
-Maintains working relationships and communicates with all departments.
-Maintains master key control.
-Resolves guest problems quickly, efficiently, and courteously.
-Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report
and maintain close observation of daily house count
-Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis,
and simple configuration changes.
-Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees

ตำแหน่ง Front Office Manager

บริษัท Riverfront Bangkok

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Trains, cross –trains, and retrains all front office personnel.
-Participates in the selection of front office personnel.
-Evaluates the job performance if each front office employee.
-Maintains working relationships and communicates with all departments.
-Maintains master key control.
-Resolves guest problems quickly, efficiently, and courteously.
-Reviews and completes credit limit report
-Works within the allocated budget for the front office.
-Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
-Conducts regularly scheduled meetings of front office personnel
-Prepare performance reports related to front office
-Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report
and maintain close observation of daily house count
-Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis,
and simple configuration changes.
-Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees

ตำแหน่ง Asst. Manager Front Office

บริษัท Ramada Plaza Menam Riverside Bangkok

ที่อยู่บริษัท 2074 ถ.เจริญกรุง เขตบางคอแหลม กรุงเทพฯ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Customer Satisfaction (Guest Feedback, Social Media Review).
-Financial Performance (Up selling, Room Revenue, Operation Auditing).
-Showing Initiative, Problem Solving, Staff Training, Team Leading
-Manages and motivates the Front Office team in order to provide a high standard of service for customers.
-Welcomes guests and fosters customer loyalty through his/her friendly manner.
-Develops high quality relationships with guests throughout their stay.
-Handles any guest complaints or contentious issues that cannot be settled directly by front office team and provides a fast solution.
-Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
-Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
-Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.