• Develops CRM ecosystem to build long-term relationship with consumers and to grow the loyalty program database and sale return.
• Take care of multi-company; Bank, Shopping online, Insurance, FMCG, Vehicle and Stores.
• Deliver cross sell, up sell and retention campaigns on timely basis with accuracy.
• Provide marketing consultant and create new plan to customer.
• Provide data analysis to support business decision.
• Provide performance reports of CRM to related parties for evaluating the effectiveness and further development.
• Monitor customer satisfaction and devises ways for the company to better serve customers.
• Set up monthly meeting with top management and related parties to discuss about problems found and improvement ideas.
• Sell advertising of Digital TV Channel 8 and service existing accounts.
• Regular follow up with potential clients, often resulting in a sale.
• Maintain relation with key customers/personnel by providing support with TV Media advertising.
• Expands business by opening new account and prepare TV package price lists related to sales.
• Processing sales documentation and especially report.
• Responsible for generating sales each month to meet sale goals.
• Developed and motivated new sales.
• Performed tasks assigned by manager.
• Communicate and follow up the task with person inside organization.
• Collecting necessary documents; Barter Contract, Barter stock disbursement.
• Interacts with vendors.
• Correctly monitor radio spot on-air and PR in program.
• Supporting program team for 4 radio stations; FM one, Get, Love Radio and Click iconic.
• Reported directly to MD.
• Generated reports for upper management.