·Manage and review outbound telesales operation plan as Corporate
Telemarketing strategy and execute new campaign’s information and process
for the most efficient and effective daily sales operation in order to achieve
sales target
·Control and manage supervisor and employees in the Telesales team to ensure
that team performance meets the sales target and KPIs.
·Developing and Implementing e-Commerce via Telesales E2E process and
system in order to increase sales conversion and met Digital telesales KPIs
target.
·Collaborate and improve Telesales digital customer experience by increasing
the number of leads to sales and providing digital campaign feedback to Trade &
Marketing / BU team.
·Motivate and develop all team members as employees ensuring that their
training and individual development needs are met.
·Ensure and monitor sale operation comply with the QA process to ensure staff
follows standard script and telesales business processes.
·Review and monitor periodical incentive plans and budget (daily, weekly,
monthly) operation of outbound telesales to boost-up sales numbers in order to
achieve sales target
·Work closely with the Senior Management team to update sales performance
and operation issues and also raise any concerns or issues with recommendations for decision.
กันยายน 2559 ถึง พฤษภาคม 2565
Head of Sales
Efirst Asia
อาคารชาเตอร์สแควร์
สำหรับสมาชิกเท่านั้น
· Leading a sale team to achieve sales on monthly and yearly sale target.
· Manage the day-to-day production, operation, and problem-solving of a team
of agents to meet the required service level components, standards, and targets
· Designing and implementing a strategic sales plan that expands the company’s
customer base and ensures its strong presence
·Own recruiting, objectives setting, coaching, and performance monitoring of
sales representatives
· Responsible for motivating and advising their telesales to improve their
performance
· Plan and coordinate training programs for sales staff
· To provide the sale summaries with a presentation on Monthly Basic.
มีนาคม 2557 ถึง สิงหาคม 2559
Telesales Supervisor
Jobsdb Recrutiment Company Limited.
อาคารเอ็มไพร์ทาวเวอร์
สำหรับสมาชิกเท่านั้น
• Coaching, inspiring, supervising, and motivating a telesales team.
• Ensuring the team meets the sales targets.
• Providing sales training and development opportunities and handling performance
management.
• Maintaining a good understanding of the market dynamics in the respective sector such
as E-Commerce, Web, and Social Media.
• Developing sales strategies to guarantee success and growth.
• Developing and maintaining customer relationships.
• Handling customer complaints and inquiries.
• Monitoring random calls for quality assurance.
• Forecasting and analyzing sales data.
• Reporting to the Cluster Director of Sales regularly on KPIs. Keeping to targets and
managing KPIs.
• Establishing both SHORT and long-term common sales strategies and plans for the
company’s products and services.
• Assisting in any assigned projects and/or events.
• Disciplined use of CRM Systems, Communication, and Customer management.
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 45 คำ/นาที อังกฤษ 45 คำ/นาที
รถยนต์ ,รถจักรยานยนต์ ,
รถยนต์ ,
personnel management skills motivating work and creating a good working environment in a
variety of businesses, such as personal insurance, car insurance, finance banking hire purchase food
Supplements, and Beauty including telecommunication business as well as planning, analysis,
reporting, and presentation. FOREX, CFD, Index, and stock trading as advantages for my
background.
Experience