Furukawa (Thailand) Co., Ltd. 191 Silom Complex Building 16th floor, Unit C Silom Road, Kwaeng Silom, Khet Bangrak, Bangkok 10500
สำหรับสมาชิกเท่านั้น
• Work with end users, resolving their software and hardware issues in efficient manners
• Pool resources with technical personnel to accomplish system implementations
• Deal with vendor to survey and negotiate the cost of the project.
• Deal with customers to prepare quotation for new customers or customers’ new projects.
พฤศจิกายน 2558 ถึง กันยายน 2559
IT Helpdesk and customer support
Emerio (Thailand) Ltd. subcontract for NTT Communications (Thailand) Co.,Ltd
สำหรับสมาชิกเท่านั้น
• Support customer via phone and Email.
• Monitor and report customer systems 24/7 as a shift team member to quickly respond to system alerts to solve the problems of hardware and software by following the provided tools and procedures.
• Manage and track customer request and issue detail as a ticket management.
• Escalate unresolved problem to the next level of support
• Coordinate and work closely with other team to solve the technical issues with schedule management or SLA.
เมษายน 2554 ถึง ตุลาคม 2558
Network Operation center and Customer support
2S1N CO., LTD
สำหรับสมาชิกเท่านั้น
• Monitor and report customer systems 24/7 as a shift team member to quickly respond to system alerts to solve the problems of hardware, software and network by following the provided tools and procedures.
• Coordinate and work closely with technician to solve the technical issues with schedule management or SLA.
• Handle and report customers’ calls and emails regarding to technical issues.
• Solve the basic network problems.
• Manage and track customer request and issue detail as a ticket management.
• Deal with vendor (media provider) to survey and negotiate the cost of the project.
• Coordinate with customers and vendor to make a contract.