1. Supervision and management of the Information Technology system.
2. Ensure hotel’s IT systems both hardware and software is fully accounted for property maintained and reliable.
3. Ensure that any problems encountered in software and hardware are addressed immediately.
4. Ensure the physical and logical security of IT system.
5. Define and keep updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned.
6. Performs miscellaneous job-related duties as assigned.
7. Participates in customer briefings.
8. Intervenes if there are any problems before or during the event.
9. Is reactive and proposes solutions.
10. Contributes to the satisfaction of individual guests by ensuring the technical team has the skills need to resolve simple and recurrent problems.
11. Monitors technological developments and latest progress.
12. Masters all the systems and applications used in the hotel.
13. Analyses customers' explicit and implicit needs.
14. Takes part in an advisory sales approach by optimizing the relation between suitable technologies / price / margin.
15. Helps promote the Meeting offer by providing high quality services and making proactive suggestions.