Follow up with customers' inquiries such as shipment status, related documents, and billing.
Coordinate with the team to provide excellent customer service and other sections to share relevant information to support customers' requirements smoothly.
Support customer orders and issue sale orders to the factory, including handling shipments to the customers.
Follow up and monitor shipment from the factory and update the information to customer including negotiation with customer and factory in case shipment schedule was changed from the plan.
Manage the stock operations.