•Forecasted parts for office products printing to weekly order.
•Created purchase requisition in RICOH’s systems to issue purchase orders to vendors.
•Reported monthly report inventory to manager.
•Tested Cipherlab Handheld RS60 after receiving from vendor before sending to customer.
•Created the returned unit documents and transfer quantity forms to return IT claim units for logistic branches in Ricoh’s Thailand.
•Closed IT claim cases in the system
•Followed up the returned unit documents from logistic branches by email.
•Checked cost price from vendors and provide quotations to customer for offering
renewal service level and hardware warranty for servers and printers before three months of warranty expiration date to maintain customer bases, or required from new customers.
•Followed up customer after sending quotations by email and telephone.
•Confirmed vendor after receiving purchase orders from customers.
•Created purchase requisition in RICOH’s systems to issue purchase orders to vendors.
•Created maintenance service agreements to customer for signing up.
•Issued documents to credit control department for billing customer.
•Reported monthly report of maintenance service agreements to financial department.
Position: Service Administrative Officer
Start from and to: September 2008 - December 2016
•Created and closed cases to claim parts of notebooks, computers and printers as authorized partner of HP Inc (Thailand) Ltd.
•Issued documents to financial department for billing as authorized partner of HP Inc (Thailand) Ltd.
•Claimed hardware units under warranty and out of warranty to vendors.
•Followed up the status of hardware units from vendor by email and telephone.
•Created purchase orders for installation, repairing hardware units, etc.
•Reported monthly report of claim parts and purchase orders to manager.