- Maintain accurate records of lease agreements, tenant communication, maintenance requests, and financial transactions
- Worked collaboratively with team members to ensure a positive customer experience.
- Assisted customers in a friendly and professional manner via mobile application and email.
- Resolved customer complaints by carefully listening and finding solutions that met their needs.
- Manage tenant move-outs, conduct property inspections, and process security deposit returns.
- Calculate and implement rent increases in accordance with lease agreements and local regulations.
- Collect, record, and track rent payments from tenants. Address any late payments or payment issues.
- Prepare and distribute financial statements, expense reports, and rent roll summaries to property owners.
- Ensure timely payment of property-related bills, such as utilities, taxes, and maintenance expenses.
- Communicate with tenants regarding lease agreements, rent payments, maintenance requests, and other inquiries.
- Prepare lease agreements, renewals, and termination notices. Ensure all required documents are properly executed
- repairs, maintenance, and inspections for properties. Liaise with contractors and vendors to ensure timely completion.