ประสบการณ์ทำงานอื่นๆ
May 21 – Jan 22 Customer Service Representative
Company Name Robertshaw (Thailand) Ltd.
Type of business Trading & Manufacturing (Home Electronics Appliance)
Job Description
• To receive and create order to system and confirm order acknowledgement and provide commitment to oversea and local customer.
• To request maintain new part and update selling price to system.
• Purchase activities (Indirect, Direct, Blanket PO) and place order to oversea supplier (100% oversea supplier) also request to maintain new part to plant and ensure that TP (Transfer Price) available, update on system.
• Follow up supplier to get the best or replenishment lead-time from oversea supplier (Mexico, USA, China)
• To monitor, recommit and solving on the back log order.
• Reschedule and update order pending to customer
• Cross check and update customer demand (FCST) and update to supplier to ensure that part produce and fulfill customer in timely.
• To maintain new customer and update detail the existing customer to the correct.
• To update shipment to customer and plan pick up shipment from over supplier (factory) and arrange shipment by drop ship and pass-tru (import to FZ WH) via S/F, A/F, express courier express and truck base on delivery term agreement.
• To proceed goods receipt to stock and release customer shipment invoice number and packing list to customer and advice shipment instruction (depend on term agreement).
• Handle on replacement, rtv, credit note and debit note to customer and proceed claim to oversea supplier (credit note, replacement, return).
• To tracking shipment from factory, in transit till arrival port and clearance from custom and delivery to FZ WH review WH staff sends report to ensure that goods are good condition.
• To arrange and request quotation from out-source team to 100 percent sort part and proceed PO and update inventory on system by separate good part and defective part.
• Request freight forwarder provide quotation and compare price to plan them pick up shipment also monitoring and ensure that shipment arrival as schedule.
• To receive billing and release Account payable (AP) to system and submit document to finance payment to supplier.
• To monthly check and confirm on service (Freight In-Out), warehouse area charging and BOH.
• To provide customer statement the beginning of every month and request un-block credit limit.
• Monthly accrual freight and marketing and also confirm term delivery of each shipment to finance team.
• Summary order with analysis and up to date sales projection to each month.
• Update and provide customer statement and follow up overdue payment from customer.

Jul 19 – May 21 Customer Service Team Leader
Company Name Atlas Copco (Thailand) Co., Ltd
Type of business Trading & Service (Air Compressor, Spare Part)
Job Description.
• Check and created order in a timely manner, ensure that orders are accuracy and provide the commitment to customer.
• Purchase activities oversea and local part to fulfill customer order
• To daily monitoring back log (back order) and improvement to get the best RLT to fulfill customer on time.
• Plan to pull part from oversea supplier to TH via A/F & S/F co-ordinate with Forwarder till part available to WH.
• To plan deliver cargo to customer and prepare shipping document to oversea customer.
• Receiving incoming phone call to provide customer requirement.
• To maintain new customer and vendor on system and update customer data on system.
• To maintain new part and latest revision and also part obsolete on system for purchase activities.
• To proceed the complaint on product and claim to supplier by clarifying the customer complaint to find the best solution to solve the problem and ensure that it will be not happening again.
• Handle customer order return or cancellation including credit and debit note proceed.
• To proceed landed cost data and maintain accrual every month-end.
• To update revenue by weekly and monthly also prepare data freight recovery as target analysis on the freight cost.

Sep, 16 – May, 19 Customer Service Specialists (Trading-SCM Dept.)
Company Name Schaeffler Manufacturing (Thailand) Co., Ltd.
Type of business Industrial IAM (Trading)
Job Description
• Receiving phone call and provide information of service and product to customer and also consult with customers to evaluate needs, negotiate and determine best options.
• Provide lead time also replenishing by negotiate vendor to get the best lead time for can fulfillment customer ; Distributor and MRO (plan order, contract order and project order)
• Sourcing company product and tracking part status; active part, fast-moving part and run out.
• Purchasing activity and negotiate vendor on moq and commitment to delivery to customer
• Monitoring and tracking back order and escalate to improve lead time to supplier plant.
• Re-schedule back order for MTS order and alignment to sales monthly target.
• Release Sales Order and realize the order must be alignment each month and provide the order confirmation (OC) to customer.
• Release Delivery Note, EDI and plan arrange shipment from Singapore WH to TH by truck, sea or air.
• Plan to deliver cargo to local customer (TH) preparation Tax Invoice and packing list to them.
• To follow the problem (wrong part, exceeded, shortage shipment and quality issue), negotiation and coordinate to customer.
• Proceed CCR and QM on system for request supplier do corrective and preventive action plan.
• To process rebate, debit note, credit note and all claim process to customer and oversea supplier.
• To cross check all order, application and other task from administrator (4 eyes principle)
• To work closely with Sales Team to analyze enquiry, demand and summary general monthly report.
• To update production re-location to internal and maintain RfMM to system for support purchasing activities.
• Strong working relationship and communication directly with supplier to confirm product or shipment schedule and monitor purchasing all orders.
• Consistently improve customer satisfaction through expert resolution of conflicts, issue, and concerns
• To analyze customer liquidity of money such can payment on time payment or lack of liquidity and process unblock credit limit.
• To summary general report and task assigned by SCM Mgr.

Jan, 11 – Sep, 16: Customer Service Specialist.
Company Name: Hi-P (Thailand) Co., Ltd.
Type of business: Plastic Part Injection (For HHD & Medical)
Job Description:
• Estimate LC and analyze on sale forecast for whole year and following each month.
• Release forecast to system every beginning of month and tracking customer consumable every week for can fulfillment customer demand and acknowledges which program will be starting, increasing or decreasing and EOL demand.
• Update and monitoring conform sale target and ensure that sale will reach as monthly target.
• Monitor and Maintain the price to system.
• To release order to system both Overseas & Domestics customer check and control amortize order update and feedback order commitment to customer.
• Prepare document to export to customer on Free Zone and oversea customer.
• Plan to arrange shipment to oversea & domestic customer and ensure that shipments will on-time as commitment.
• To co-ordinate with forwarder to delivery cargo to customer and plan to return the RTV cargo to company (quality issue on finished goods).
• To push and tracking movement on hub inventory (VMI) and trigger customer to consumption product as planned.
• To handling on replacement, credit note, debit note and product’s liability clearance on hub inventory.
• To survey the customer satisfaction to measure on quality and service and also feedback them the action when the score less than target.
• To analysis on exceeded and obsoleted stock on inventory and hub inventory.
• To update NPI, existing and obsolete (EOL) items on data base and summary report.
• Weekly, monthly sale report and analyzing sales increase, decrease to each customer.

Jul, 07 – Dec, 10: Customer Service
Company Name: Foamtech International Co., Ltd.
Type of business: Produce the highest quality technical PU-foams
(Polyurethane Foaming Technology)
Job Description:
• Support Sales Team in preparation urgent quotation.
• Handling of incoming phone calls and internet from customer
• Issue all document to concern with area of work such as OE (Order Entry)
Proforma Invoice, Invoice and Packing list and Credit Note.
• Check and receive customer’s PO and update delivery plan to customer.
• Follow up about progress and acknowledge about product problem and take action to solve
then report to the customer.
• Manage plan to shipment and make shipment to the customer via air, sea truck.
• Responsible about sample; new and existing as customer requirement
• Coordinate with R&D (New project) about detail (drawing and some
Special) then get feedback to the client about Physical, First Article and Product approval before mass production.
• Check and update processing status.
• Sales weekly report and monthly report to manager

Jul, 05 – June, 07: Marketing Coordinate
Company Name: TTM Industrial Co., Ltd. (Amata, Chonburi)
Type of business: Pencil and Color Pencil Manufacture
Job Description:
• Prepare and issued document to support the client.
• Prepare export document to customer or as requirement.
• Coordinating between oversea customers to company that is concerning department such as designer, planning department, production, and purchasing.
• Check and respond email as client requirement.
• Present job to the customer such as preproduction (Product and Packaging Artwork)
• Follow up progress, problem and solving to record and report to client.
• Control lead time to delivery to customer.
• Responsibility in product certificated before export to oversea customer.
• Summary monthly and yearly sales report.
• Prepare meeting sales document to oversea customer.
• To take care client when visit the company.