- Accurately inputting and organizing reservation group's information via rooming lists travel agency and sale department.
- Providing excellent customer service to all guests. Answering and directing call to hotel and responding to E-mail correspondence.
- Check all reservation details, confirms date, room rate, payment method and print document for check-in tomorrow hand to Front desk team.
- Assist and prepare daily report, meetings and investigate with managers and management team to solve the guest's comment and complaint.
- Processing invoice and follow up a payment.
- Recheck and complete daily commission of travel agent report on CTAC system.
- Take care and monitor the usage of overall office equipment.
- Other related duties as assigned.
- Accurately inputting and organizing reservation group's information via rooming lists
travel agency and sale department.
- Providing excellent customer service to all guests. Answering and directing call to hotel
and responding to E-mail correspondence.
- Check all reservation details, confirms date, room rate, payment method and print
document for check-in tomorrow hand to Front desk team.
- Assist and prepare daily report, meetings and investigate with managers and
management team to solve the guest's comment and complaint.
- Processing invoice and follow up a payment.
- Recheck and complete daily commission of travel agent report on CTAC system.
- Take care and monitor the usage of overall office equipment.
- Other related duties as assigned.
มิถุนายน 2559 ถึง ธันวาคม 2559
Reservation Officer
Courtyard by Marriott South Pattaya
South Pattaya
สำหรับสมาชิกเท่านั้น
- Verify all reservation information with callers to ensure accuracy. Answer guest question about property facilities/service e.g., room availability, room type, package,
promotion.
- Determine the most appropriate room type to meet guest requirements and maximize
room rate.
- Making reservation for local travel agent and OTA booking.
- Summary and follow up weekly groups meeting with Sale and Revenue team