- Analyze and investigate complicated mobile/tablet device claims.
- Review and process new claim.
- Check the spare parts report and confirm claims.
- Uphold relationships and communication with clients.
- Communicate with authorized service centers of each brand about repairing phone/tablet devices.
- Checking membership error, refund, and receipt request.
- Supporting call center questions via internal chat.
กันยายน 2552 ถึง ธันวาคม 2562
Billing Help Desk / Customer service representative
Lunarpages Web Hosting หรือ Add2Net, Inc
La Habra, California
สำหรับสมาชิกเท่านั้น
Providing products and services information, answering questions, and resolving any billing problems to the worldwide customers using LP Help Desk system. Updating the customers/memberships information via internal ERP system.