ตำแหน่ง Reservation Manager

บริษัท บริษัท Exotic Voyage

ที่อยู่บริษัท 131/111 หมู่ที่ 7 ถนนวิชิตสงคราม ตำบลกะทู้ อำเภอกะทู้ จ.ภูเก็ต

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Resolved various issues and discrepancies for customers.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Handled billing information over phone.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Provided customers with information about availability and pricing.
• Maintained awareness of types of rooms available in different resort locations.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

ตำแหน่ง Reservation Manager

บริษัท Sea Sun Sand Resort and Spa, Patong Beach, Phuket

ที่อยู่บริษัท 254 ถ.พระบารมี ป่าตอง กะทู้, ป่าตอง, ภูเก็ต, ไทย, 83150

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Provided customers with information about availability and pricing.
• Maintained awareness of types of rooms available in different resort locations.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Worked closely with front desk to achieve full occupancy of property.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Resolved various issues and discrepancies for customers.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Handled billing information over phone.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

ตำแหน่ง Hotel Manager

บริษัท ชนาลัยโรมันติก้ารีสอร์ท

ที่อยู่บริษัท 62 ถนนกะตะ ต. กะรน อ. เมือง ภูเก็ต - 83100

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided services efficiently and with high level of accuracy.
• Prepared bills for customers and delivered to rooms on day of check-out.
• Supervised front desk agents and helped to resolve issues arising during shifts.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
• Promoted hotel brand by incorporating new social media marketing program to increase in new business.
• Increased customer service ratings through personable service.
• Provided exceptional service and assistance to guests upon check-in.
• Prepared monthly resort audits for review.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Increased customer satisfaction by resolving issues.
• Identified issues, analyzed information and provided solutions to problems.

ประสบการณ์ทำงานอื่นๆ
2011-06 - 2013-06 Assistant Reservation Manager
Tropical Garden Resort, Kata Beach , Phuket
• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Worked closely with front desk to achieve full occupancy of property.
• Handled billing information over phone.
• Provided customers with information about availability and pricing.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Resolved various issues and discrepancies for customers.
• Maintained awareness of types of rooms available in different resort locations.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Maintained store equipment, printers and fax machines.
• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

2009-10 - 2011-06 Reservation Office
Amanpuri, Surin Beach, Phuket
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Handled billing information over phone.
• Worked closely with front desk to achieve full occupancy of property.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Carried out day-to-day duties accurately and efficiently.

2008-09 - 2009-10 Reservation Officer
Baumanburi Hotel, Patong Beach, Phuket
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Maintained awareness of types of rooms available in different resort locations.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Worked closely with front desk to achieve full occupancy of property.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Provided customers with information about availability and pricing.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Handled billing information over phone.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.