1. Server Room system
(UPS battery system, Fire suppression system ,Electrical System and Monitoring control server room system (CAREL) and Air conditioner system
- Monitor Server hardware system and support Documents and daily checking
- Monitor and keep backup data report of Backup data system
2. Helpdesk support both of Software and Hardware
- Implement Software for user (remote, Install/Uninstall , Inventory HW/SW)
- Install and configure software, hardware and networks
- Fix and solve problem related computer and equipment
- Check update patch windows
- Update Pattern and monitor antivirus (Trend Micro antivirus)
- Set up accounts and workstations, Install and configuring software for PC ,Notebook ,
Mobile phone, Tablet ,hardware & networks system and Printer system
3. Windows Active Directory user and computer
- User Support around 2,500 users
- Computer Support around 2,000 clients
- Manager user and computer to comply with company policy
4. Email system Support (Lotus Note & Office 365)
- Support around 1,500 Users
- Lotus note email system
- Microsoft office 365
- Outlook email system
- Microsoft Team, One-drive and Microsoft form
5. Documents Support and Report
- User logon monthly report
- Email user monthly report
- Performant server monthly report
- Backup data monthly report
- Document control Fixed asset report
- Manual IT function document report