ตำแหน่ง Executive Secretary

บริษัท SALA Samui Chaweng Beach Resort

ที่อยู่บริษัท 99/10 Moo 2 Bo Phut, Koh Samui, Suratthani 84320

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Pre - opening
 Supporting the operation by snagging the room before hand over from with contractor with VP of SALA Hospitality Group, General Manager, and Resort Management Team
 Making a record of al defect after snagging
 Creating SOP for Administration Department
 Consolidate resort SOP
 Helping other department to set up the SOP
After pre - opening
 Taking the Morning Brief minutes and send to all concern on daily basis
 Taking the HODs Meeting minutes and send to all HODs on weekly basis
 Sending the TripAdvisor invitation to prospect guest and encourage to write the review in TripAdvisor
 Tracking the daily guest feedback report and make a summary then send to all HODs
 Combining the information from all HODs for GM Monthly Report
 Making a summary of Resort Guest Questionnaire and send to all HODs and BKK Office
 Filing all document for Administration Department
 Organizing the schedule for General Manager
 Implement Resort Walkthrough with operation team and tracking the defect list

ตำแหน่ง QCI Manager

บริษัท InterContinental Samui Resort

ที่อยู่บริษัท Samui

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
HR: Support HR for “On Boarding” Program for all new member who are going to join the team; Will provide the
PDP for all colleague in the future.
TR: Observe the training need and prepare training plan for pre-opening period and annual training plan;
contribute all information related to brand, vision, philosophy, service concept…etc.; contact the outsource to
conduct training by priority i.e. CPT & First Aids, Fire Safety, English, Make Up & personality…etc.; Contact with
sister property for cross exposure training; plan and maintain the budget; Foster the disciplinary to all colleague
for Grooming Workshop, Guest Contact Technique and Office Etiquette; create the SOP for Learning &
Development; Implement the Product Knowledge to all colleague; Implement the Department Trainer in the
property by providing Train the Trainer program. Also, deliver the compulsory module provided by the corporate
office.
Quality: Monitor Brand Compliance Audit and MAP, support the operation to maintain the brand standard. For
the Standard Evaluation; Providing the Hotel Action Plan for HeartBeat System; Summarize complaint / suggestion
made by guest from all sources from IHG Social Listening Tool, GIRF, email…etc.; Prepare the MMR Report on
monthly basis; Be more on the floor to interact with guests in order to survey their satisfaction before they leave
the resort; Distribute an important information related to quality to colleague i.e. QCI Board. Support hotel to
complete all the certificate in Green Engage System; Coordinate with Security Manager to monitor Brand Safety
Standard process; Organize the Quality Meeting as weekly basis. Support Front Office for Check-in and Check-out guest, interact with guest both member and one member, Handling guest problem and do the service recovery.
Inspect guest room after HK Supervisor send the room status in the Opera System by using the I Clean Application (IHG Internal System); Resort Walkthrough to inspect the overall condition of the resort.

ตำแหน่ง HR Manager

บริษัท Imperial Samui

ที่อยู่บริษัท Samui

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
HR: Recruit new qualify staff I by coordinate with each Head of Department; Create HR Activities Plan to support
the staff relation i.e. Staff Birthday, Staff Party, Beach Cleaning, and Staff Housing Cleaning; Supported to random
check at Staff Housing and coordinate with Welfare Staff Committee to plan for solving the problem;
Coordinated with other organizations to support for charity activities and community charity; Prepare the monthly
report for Cooperate Office i.e. Statistical Report; Wage & Salary Report, Turn Over Report, and Outstanding
Leave Report.
TR: Observe the training need and prepare training to support the team; train all staffs to understand the hotel
policies and standards; implemented the new staff orientation program based on concepts of quality of service
in the hospitality industry; Keep tracking all staffs training record by issuing the Training Passport; Prepared monthly
training schedule and monthly training report; Prepare internship for document for applying visa; Designed the
certificate to staff who completed for training program and workshop. Coordinated with outsource for an
important training module for high level staff.