- Responsible for pre-sales activities related to software and ICT
Solution
- Consulting and presenting IT products or ICT solutions to customers,
as well as designing suitable systems and equipment according to
customer needs Present and answer technical information questions to
customers.
- Make a specification map with products and solutions or partners
- Solution design, scope of work and preparation of Term of Reference
(TOR) documents, technical proposal documents (Create a commercial
proposal for some projects) to customers.
- Coordinate with partners, suppliers, internal teams to propose
solutions
- Firewall, Switching HUB, Server ESXI VM Ware, NAS Storage, and
Access Point may all be installed and maintained.
- Ensure that IT support and peripheral devices are in good working
order.
To be IT support, maintain essential IT operations, helpdesk, diagnostic
the hardware problem as well as break/fix Support in a scope of
Desktop, Server, Laptop/notebook, Installation Hardware/Software,
Backup data.
Handling and monitoring IT helpdesk ticketing system.
Install, configure, and support workstation software, hardware, or
related tools.
Analyze staff needs, identify vulnerabilities, boost efficiency and
accuracy.
Implement applications and software upgrades, as well as performance
troubleshooting.