• Support overall back office process ( Case escalation , Case follow up ,Case after provide onsite and support special case from local manager)
• Support problem/inquire from email corporate/Non corporate inbound/outbound calls on behalf of Lenovo customers.
• To identify, interpret and handle customer support requests and enquiries in a systematic and precise approach as ensure end to end resolution of customer’ issue.
• Provides technical support for Based of products ranging from desktops, notebooks, workstation, and monitors