ตำแหน่ง Reservation Manager

บริษัท Grand Mercure Khao Lak Bangsak

ที่อยู่บริษัท พังงา

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Recruit, manage, train, and develop the reservations team
• Maintains detailed knowledge of the hotel's services and hours of operations.
• Work with Sales and Marketing Teams to develop a strategic sales plan
• Work with Cluster Director of Revenue, Analyzing booking patterns
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained

ตำแหน่ง Reservation Manager

บริษัท Azerai Hotel rebranded to AVANI+, Luang Prabang, Laos

ที่อยู่บริษัท Luang Prabang, Laos

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Work with Sales and Marketing Teams to develop a strategic sales plan
• Communicate with Revenue Manager to manage/control room inventories in order to maximize room revenue
• Analyze period end and other available systems data to identify trends, future need periods, and obstacles to achieving goals.
• Check distribution channels for hotel positioning, information accuracy, and competitor positioning.
• Deal with Online Travel Agent (Agoda, Expedia, Booking.com, etc.)
• Monitor room night production and room revenue.
• Cover Revenue Manager’s responsibilities in his/her absence
• Compile information analyzes and monitors actual sales against projected sales.
• Ensure that sales strategies and rate restrictions are communicated, implemented, and modified as market conditions fluctuate.
• Response revenue report, Daily Pick up and Month End Competitor report
• Monitor revenue variance, constantly, to identify areas of concern and build an approach to maximize revenue
• Responsible for the preparation of the occupancy forecast.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file
• Updated inventory in online channels
• Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
• Manage the Reservations Department to meet and exceed budgeted targets
• Develop the Reservations Team to ensure the constant delivery of excellent guest and customer service
• Recruit, select, and train Team Members
• Conduct performance appraisals for the Reservations team and manage team performance through coaching that aligns with the hotel standards
• Attend to incoming reservations enquires and attempt to close the sales
• Check daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Review no-show and canceled reservations and processes charge according to hotels policy
• Follows up tentative bookings and update reservation status
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Created rate codes and promotion codes
• In general, perform any other duties as assigned by management
• Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary action.

ตำแหน่ง Reservation Supervisor

บริษัท Avista Hotels and Resorts, Manage by Accor

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Work with customers to resolve problems concerning.
• Take care of all incoming phone and e-mail
• Check last night no-show and cancellation report
• Take any incoming future bookings and key in the Amadeus, also send the confirmation by fax or e-mail to customers.
• To make a daily filling for bookings.
• To recheck the company in case of any no-show or last-minute cancellation penalties.