1. Organize trips for field service engineers such as flight, hotel, and transportation.
2. Prepare and follow up visa and work permit documents for field service engineer.
3. Issue working timesheet and sending dispatching information (flight, hotel and transportation) for field service engineers.
4. Create workon in system (jira) to request approval business trip for field service engineers.
5. Issue cash advance in long term business trip for field service engineers.
6. Create and record field service engineers overtime to SAP system and sending information to HR department for monthly payment calculation.
7. Monthly record KPI to support and monitor field service engineer utilization of quality system.
8. Check expenses after business trip for field service engineers and coordinate with customer care department to issue invoice.
9. Support HR department for training record such as in-house training and orientation.
Coordinate with HR, customer care, accounting and sale department.