Dealing and coordinate with customer & external company
1.Support customer requirements.
2. Maintaining and develop relationships with existing customers in person.
3. Arrangement and investigating ex. pricing, lead-time production capacity, testing issue
4. Handle & solve customer problem about product & service in order to achieve the high satisfaction from customers.
5. Approach and presenting ideas of products to customer
6. Follow up inquiry and take in-house sales
7. Summary monthly report, share market information and update sale revenue
8. Co-ordinate and preparing necessary document for shipping.
Staff Development internal company Ex. R&D, Production Staff, Shipping staff, Designer
1. Cooperate between designers to create design according client's requirement.
2. Arrange the QA & QC meeting between client and factory to set standard product
3. Co-operation with factory to develop product until shipment successful
Support and provide document about invoice, payment, B/L and sale report.
1. Provide proforma invoice and assist finance dept to follow up payment and monitor cash flow.
2. Forecast and implement annual sale reports.
กุมภาพันธ์ 2550 ถึง กุมภาพันธ์ 2553
Senior Customer Co-Ordinator
Index Living Mall Co.,Ltd (Bangkok, Thailand)
Head Office Rama2 road, BKK
สำหรับสมาชิกเท่านั้น
1. Team management with CSD of 5 key branches.
2. Develop and maintain business relation with all customers and staff
3. To create & Planning to customer service team in order to achieve the high satisfaction from customers.
4. Coach, Lead, Motivate and supervise subordinated to achieve the target and carry out individual personnel measures.
5. Established good working relationships with customer
6. Developed new quality standards for better quality performance and reliability
7. Ability to organize, prioritize and work under pressure.
ตุลาคม 2544 ถึง มกราคม 2550
Customer Service Representative
True Move Co.,Ltd.
Head office, Fortune Town ถ.รัชดาภิเษก กรุงเทพ
สำหรับสมาชิกเท่านั้น
1. To provide customer about company product and business.
2. To handling customer inbound/outbound call.
3. To handle and solve customer compliant.
4. Complete call logs and complete call reports.
5. Coordinate with related department for customer’s issues.