ตำแหน่ง Customer service manager

บริษัท Elevate

ที่อยู่บริษัท อ่อนนุช 37

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Responsibility - Managed schedules and assign tasks to a team of 9 (Including Digital Marketing team)
- Response to customer inquiry from all different online shopping platforms such as; Amazon, eBay, Walmart and Overstock via email and phone call
- Response to company’s business clients via email and phone call
- Coaching and mentoring the team to maintain performance quality
- Problem solving and make a precise decision according to company objective to the best solution for the organise and the customer
- Manage order
- Manage shipment
- Manage return and refund
- Handling and present reports as requested
- Arrange team meeting with a weekly agenda
- Cooperated the other departments such as; Digital marketing, Operation, Graphic, It and Marketing
- General system maintenance
- Hired and trained new staffs
- Develop Work From Home plan during COVID-19 crisis

ตำแหน่ง Customer Service Manager

บริษัท Lyreco

ที่อยู่บริษัท บางนา ตึกภิรัช

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Managing a team of 9
- Provide necessary reports to Director and MD
- Solve customer dispute
- Developing team in term of quantity and quality
-Corporate and support other department on relevant tasks
-Establish team’s KPI that align with department procedure
-Represent the whole department as a lead of Corporate customer’s team
-Interview for hiring new employee
-Maintain team performance and good working environment
-Suggest or present new working strategy to related department for a better service
-Conduct team meeting and department meeting in both weekly and monthly
-Communicate in English with international company
-Evaluate team member and suggest new training session for self-development