- February 2017 1 July 2020 (3 Years & 5 Months)
Company Name: Shanaya Group Hospitality Co.,Ltd.
Property Name: Shanaya Beach Resort & Spa, Araya Beach
Hotel.
Position: Group Sales and Ecommerce Manager.
Report to: General Manager and Managing Director
Base Location : Patong Beach, Phuket
Responsibilities: Handle Group Hotels Sales Manager, E-
Commerce, Revenues Leader and Reservation Management.
Handle Group Hotels Revenue and Reservation Management day
by day, prepare and chair a weekly/monthly revenue meeting.
Support hotel operation, events once require or assign by Group
General Manager
Sales & Marketing Section; I am familiar with contract rates, FIT,
Reply all guests and agents email enquiries, room reservation
report, room inventory, forecasting, daily pick up, suggest pick up,
internet rates, online sales & bookings, rates comparison, dotcom
agents, bonus nights, travel agents (wholesalers & retailers) plans
& packages, brochures, allotments, productivity, room nights,
special promotions, AI all inclusive, BB, half board, full board,
contract renewal policy, early bird, last minute.
OTAs : Handle and Manage group hotel online sales, (Hotels
Websites, OTAs, B2B facebook, Airbnb, Homeaways)
Reservations Section ; I have 6 reservations team member
under control and manage day to day reservation operations of all
hotels which is under the group, meeting to each property
management of operation weekly basis and weekly meeting to
managing director and general manager.
Operation; I have to handle by response to all of guest s and
agents inquiry of feedback and complaints both via email and
telephone call. To manage rooms relocating during accident period
of overbook. Given train to staff.
Property Name: Manathai Surin Phuket, Manathai Village
Chaiang Mai, Manathai Villas Pattaya, Manathai Koh Samui,
Manathai Kaao Lak & The Bel Air Resort & Spa, Panwa.
Location Base: Surin Beach - Phuket
Position: Cluster Revenue Manager.
Report to: General Manager and Director of Sales
Responsibilities:
Prepare weekly accurate 3 months and 12 months forecast for
hotel room revenues by Market segment.
Ensure an effective Training to team member.
Responsible to drive maximum revenue from direct sales.
Assist sales and Marketing team in devising marketing campaigns.
Ensure optimal use, and measure performance on all distribution
channels.
Monitor hotels competitor.
Set Monthly Target of upselling revenues.
Prepare Weekly/ Monthly Report. and chair a weekly revenue
meeting.