ตำแหน่ง Hotel Manager

บริษัท Kokotel Chiang Mai Nimman (Kokotel Thailand Co.,Ltd.)

ที่อยู่บริษัท 21 Nimmanahaeminda Road Soi 12, Mueang Chiang Mai District, Chiang Mai 50200

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Responsible for directing all aspects of the Hotel operation KOKOTEL Brand in accordance with the Company's mission statement.
• Work closely with HQ members to overcome property performance and report directly to the CEO.

ตำแหน่ง Assistant Hotel Manager

บริษัท Kokotel Chiang Mai Nimman (Kokotel Thailand Co.,Ltd.)

ที่อยู่บริษัท 21 Nimmanahaeminda Road Soi 12, Mueang Chiang Mai District, Chiang Mai 50200

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Represents the hotel to the guest throughout all stages of the guest’s stay including Food and Beverage Operation, Kitchen Operation, Front Office Operation, and Housekeeping Operation.
• Performs multi-duties in assisting Resident Master to manage the property.

ตำแหน่ง Assistant Guest Services Manager

บริษัท Tamarind Village

ที่อยู่บริษัท 50 Rachadamnoen Rd Soi 1, Tambon Si Phum, Mueang Chiang Mai District, Chiang Mai 50200

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Assistant Guest Services Manager
January 2016 – March 2018
Summary of Responsibilities:
• Consistently offer professional, friendly, and engaging service
• Assist the Guest Services Manager in leading the Guest Services department and ensure all service standards are followed
• Handle guest concerns and react quickly, logging and notify the proper department as required
• Assist in managing the department budget
• Balance operational, administrative, and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• In the absence of Guest Services Manager take charge of the operations of Front Office Department
• Handle any guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
• Financial Performance (Upselling, Room Revenue, Operation Auditing)
• Showing Initiative, Problem Solving, Staff Training, Team Leading
• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Oversee and supervises guest arrivals and departures with the Front Office team
• Review arrival list for all arrivals and VIPs to check room allocations and special requests
• Prepare monthly revenue for Guest Services Manager
• Trains employees, providing support for skills development
• Communicate a range of information on itineraries, destinations, and culture with the concierge team



Guest Services Supervisor
March 2012 – December 2015
Responsible to oversee daily Front Office duties and daily cultural activities, supervise Front Office
Team, troubleshoot all guest issues and problems, ensure all correct procedures are followed,
assist with making walk-in / direct reservations, ensure a high level of guest service is maintained at
all times by all Front Office members, assist with cashiering, assist guests with all questions and
reasonable requests, ensure accurate information is provided to all guests, assist Guest Service
Officers with daily shift audit and ensure all audits are correct, check and organize Bellman for
porterage, maintain the clean and tidy appearance of all Front Desk members, ensure Front Desk area
is clean and tidy at all times, report direct all issues to Guest Services Manager.

ประสบการณ์ทำงานอื่นๆ
The Spa Resort Chiang Mai, Chiang Mai
Guest Relation Manager (GRM)
October 2011 – March 2012
Responsible to assist in the day-to-day operation of the hotel front office, supervise the
operational activities of the hotel front desk within hotel guidelines to provide the highest
standard of courteous service, assign, coordinate, and supervise work activities of Front
Desk Agents, ensure work is completed to include, shift closing, room deposits, refunds,
and rebates, train and develop Front Desk Agents, prepare staffing schedules, prepare
and conduct Front Desk meetings and resolve issues, perform house counts, and review
daily arrivals, identify potential problems with rooms activity and take appropriate action,
provide information, review and resolve dispute accounts and Housekeeping discrepancies,
prepare a shift briefing to communicate activities, short take training, and any problems
and special information to the next shift, perform check-in and check-out procedures, take
personal responsibility for correcting customer service problems.


Phachara Suites (Fraser), Bangkok
Client Relation Executive (C.R.E.)
January 2010 - June 2010
Responsible for front desk activities, e.g. room allocation, check-in and check-out, recheck
the room before guests check-in, escort, site inspection for walk-in, handles of guest
requirements, handle any guests concerns and complaint, to be multi-functional equipped
with skills in reception, cashiering, operator, and concierge, up-dating for room rates,
packages, discount, and how to handle each as well provide the limousine to the guest
when he-she requests, provide information to guests as the need arise, handing incoming
fax/messages/letters/parcels, check all the email coming, and reply mails as a concern,
making reservations and night auditing operations.


Centara Grand & Bangkok Convention Centre at Central World, Bangkok
Guest Service Agent (G.S.A.)
May 2008 – September 2009
Handle arrival and departure of guest in efficient and friendly services as well as give
information to the guests, accompany guests to their accommodations, and explains the
facility and guests for any requirements assigns rooms, handle group arrival and departure,
accepts reservation and messages made by guests and processed, handle cashiering and guests
and currency exchange functions, and assess problems and guest complaints and make quick
decisions for the best.



Siri Sathorn ( A Beaufort Serviced Residence), Bangkok
Guest Service Officer (G.S.O.)
June 2006 – April 2008
Responsible to check-in & out, recheck the rooms before guests check-in, assign rooms, promptly
notify housekeeping of all check-ins/outs, late check-outs, early check-ins, show the room features
and facilities to guests, escort guests to the rooms, attend to guest complaints inquiries, up-dating
for room rates, packages, discount and how to handle each as well, provides the limousine to the
guest when he-she requests, provide information to guests as the need arise, handing incoming
fax/messages/letters/parcels, operate the hotel switchboard, provides telephone service to guests
such as wake-up calls, handling guests with reservations and without reservations also, make a
reservations when the office closed.


Ibis Siam Hotel, Bangkok
Receptionist
December 2005 – June 2006
Responsible for all front desk activities, e.g. check-in & out, information, co-operation, handling
with guest requirements, handling incoming and outgoing communication through lines are
effectively, (hotel switchboard), being multi-functional equipped with skills in the front cashier,
reservations and handling simple inquiry from in-house guests for food & beverages, room
amenities.


Majestic Grande Hotel, Bangkok
Telephone Operator
April 2005 – November 2005
Responsible for received all incoming and outgoing call with a smiling voice, leave messages, and
a setting wake-up calls for guests.