32/40 Bann Suan Navin Village, Sukhapibarn 5 Soi 73
สำหรับสมาชิกเท่านั้น
Hospitality consultant
กุมภาพันธ์ 2562 ถึง สิงหาคม 2562
VP Hotel Operations
Sincere Capital Land Co., Ltd.
สำหรับสมาชิกเท่านั้น
Proactively lead and support properties to deliver desired results on top-line revenue, improving guest service, profitability and associate satisfaction and implementing improvements where appropriate for both properties. (Havent Met Silom, Itz Time HuaHin)
Assist in the development and implementation of budgets and other short and long-term hotel strategic goals
Identify and act upon opportunities to achieve financial goals through yield management strategies
Maintain a good understanding of sales and marketing goals and initiatives
Authorize expenditures and monitor cost controls
Ensure all brand standards are in place and track new brand initiatives for timely implementation.
Inspect the hotel for Quality Assurance standards, track QA visits and achieves outstanding results
Review, analyze and address performance metrics/data received from various reporting systems.
Create and maintain positive, professional working environments, working with the property management to ensure ongoing training and development for a proactive approach towards all guests
Ensure adherence to all factors relating to safety and health, company policy, brand standards as well as local regulations
Hold property management effectively accountable for managing and motivating Team Members as well as achieving overall financial results, and guest and associate satisfaction
Ensure hotel is properly maintained
Ensure proper, appropriate and timely operations reporting and record keeping
Consistently reinforce the focus and adherence to company standards, practices, policies, procedures, safety and risk management
Perform audits as needed
Lead by example demonstrating self-confidence, energy and enthusiasm
Ensure direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate
Model the company's customer service standards in personal actions and when providing leadership direction
Other duties as assigned
พฤศจิกายน 2560 ถึง สิงหาคม 2561
VP Hotel
V ONE asset co., ltd.
สำหรับสมาชิกเท่านั้น
Owner Representative. Supervise P&L, sales and marketing of 1,600 rooms categorized into 2 Hotels (Novotel Rim Pae Rayong, Nova Sumui) and 11 Apartments nationwide plus over 10,000 sqm office spaces for rent in Bangkok. (RS Tower Ratchadapisek and PS Tower Asoke)
Financial Budgeting and Reporting. Manage budget process.
Review operating statements and reports to ensure compliance. Develop and oversee cost control initiatives. Review and recommend major capital expenditure programs. Oversee rent collection and delinquency reports.
Operations. Implement and oversee preventative maintenance program for all properties. Oversee service contract awarding and effectiveness. Oversee and work with construction department.
Develop, implement and oversee innovative best in industry practices. Ensure facilities operate within the objectives of the owners and the business plan.
Owner/Tenant Relations. Manage overall customer relations, customer satisfaction and services delivery. Communicate effectively and regularly with customers to ensure a high level of satisfaction with the services being provided. Ensure consistent and uniform delivery of services.
Staffing. Oversee the recruiting, hiring, training, and effectiveness of staff. In conjunction with Human Resources develop best in industry team.
Projects. Represent the company in professional, industry and government organizations to generate relationships for future business development. Address business opportunities and challenges through both internal and external organizational activities.