- Prepare daily reports and also support reservation manager and sales team to do ad hoc report.
- Forecast occupancy during weekend or long weekend to manage man power.
- Recheck the correspondences for the next day arrival to ensure that all booking are properly.
- Response all inquiry for ASQ booking and coordinate with the departure which concern.
กันยายน 2562 ถึง มีนาคม 2563
Revenue Analyst
Holiday Inn Bangkok Sukhumvit
คลองเตยเหนือ เขตวัฒนา กรุงเทพมหานคร
สำหรับสมาชิกเท่านั้น
- Review and track competitor set results on a daily basis to enable analysis of penetration indices and forecasting of competitor business.
- Review I-Sell/OTA Insight report on a daily basis to monitor/manage channel parity and competitor set pricing.
- Support Revenue Manager to provide adhoc Reports (Opera report i.e. lead time, rate code, channel, geo source pick up etc)
- Response Social Review on Expedia and Booking.com to ensure response within 24 hours on weekday (Weekend will be response by Reservation Department)
- Complete Room Month end report
สิงหาคม 2560 ถึง สิงหาคม 2562
Assistant Reservation Manager
Holiday Inn Bangkok Sukhumvit
คลองเตยเหนือ เขตวัฒนา กรุงเทพมหานคร
สำหรับสมาชิกเท่านั้น
- Manage room inventory (OXI Balancing) to control room availability to all IHG across channels (Opera, Holidex, PERFORM etc.)
- Able to do rate loading for contracted business (Corporate, Wholesales, Group and Aircrew etc.)
- Group Handling, follow up deposit, rooming list etc.
- Update no-show and cancellations on all OTAs without fail to avoid incorrect paying commissions.
- Monitor all tentative or waiting list bookings entered on the system and follow up deposits.
- Recheck the correspondences for the next day arrival to ensure that all booking are properly
- Prepare daily reports (i.e. History and Forecast reports, Pick up report, commission report etc.)
- Manage all emails, fax, phone call, and ensure that response guests within 24 hours.
Reservation Supervisor
Pullman Grande Sukhumvit - คลองเตยเหนือ เขตวัฒนา กรุงเทพมหานคร
July 2016 to August 2017