Customer Service Agent, or (Team Leader), Coordinator and Logistics etc., Manager Assisistance
22,500บาท ขึ้นไป
8 มี.ค. 2564
8 มี.ค. 2564
ตำแหน่งที่สนใจ
Customer Service Agent, or (Team Leader), Coordinator and Logistics etc., Manager Assisistance
ประวัติการศึกษาสูงสุด
จบการศึกษาแล้ว ในปี พศ. 2560
ปริญญาตรี Stamford International University
Bachelor's Degree
Business Administration
2.37
มัธยมศึกษาต้น-ปลาย Samakkhi Witthayakorm
High School Certificate
French - English
2.76
ประวัติการทำงาน
1 ปี
พฤศจิกายน 2559 ถึง มกราคม 2560
Internship Student
Thai Airways International Public Company
89 Vibhavadi Rangsit Rd, Khwaeng Chom Phon, Chatuchak, Bangkok 10900
สำหรับสมาชิกเท่านั้น
- Recording a time of first bag and last bag at belt
- Responsibility all passenger's baggage in each flight
- Servicing and take care of passenger
- Solving problem and Giving the right information to the passenger
- Coordinated to other department and working as a team
พฤศจิกายน 2560 ถึง ธันวาคม 2561
Customer Service Agent
Wingspan Services Limited Company
89 Soi Vibhavadi Rangsit-Rangsit, Khwaeng Chom Phon, Khet Chatuchak, Krung Thep Maha Nakhon 10900
สำหรับสมาชิกเท่านั้น
- Typing and making a report of lost baggage and damage baggage by using World Tracer System for passengers
- Answering a phone call from other department and passenger
- Greeting and helping when passengers forget their properties on the airplane or in the airport
- Working as a team and co-operate with other departments included to airlines star alliance
- Sending message to other countries in some specific cases
ไม่ได้ระบุ
Customer Support Executive (Team Leader)
OPC Business Support Sdn. Bhd.
OPC Business Support Sdn. Bhd., Plaza Damas, 2- C, No, Jalan Sri Hartamas 1, Taman Sri Hartamas, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
สำหรับสมาชิกเท่านั้น
- Resource planning (team member scheduling)
- Overtime planning
- Leave management
- Team members training
- Monitor, supervise & coach team members
- Assistance to team members in daily issues
- Point of contact for tools and access management for the team
- Ticketing on Freshdesk
- Assistance to Sales, Retention, BDs, AMs in resolving any issues
- Supervise and monitor agents chats and tickets as well as provide feedback to the manager and Head of Department
- Other duties which commensurate with this position
Microsoft Office
CRM Systems
Amadeus System
Customer Service
Ability to work as a team
Ability to work under-pressure
Fast Learner
โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง
* 2017 - 2018 Customer Service Agent of Wingspan Services Limited
Company
* 2017 The 3rd place Winner in the Industry Project between
Stamford International University and Srithanya Hospital
* 2016 - 2017 Trainee: Thai Airways in Lost and Found department at
Suvarnabhumi International Airport
* 2016 The Successfully Completing the Industry Project
between Stamford International University and
Bangkok Flight Service
* 2015 Stamford English Camp Vol 2
* 2015 Wine Tasting with National Sommelier
* 2014 Airline Field Trip Airport System Management at Thai
Airways Catering
* 2014 CPR Personal Learning Program