Greeting the guest, check in and check out
Respond promptly to guest inquiries
Handle and resolve guest complaints
Keep record of guest information
Assigns room for arrival guest by FIT at this moment
Recheck room rate for all guests check in today
Check daily function and VIPs arrival
Check arrival and departure guests, attach document with registration form
Standby at lobby area to greeting and take care all guests
Make daily revenue report and any night shift report to all concern