- I did manage and arrangement hotel limousine at Shangri la Bangkok hotel.
- Provide information and check schedule for guest have flight to the airport or other place.
- Coordinate among the team, driver and hotel for achieved target.
พฤศจิกายน 2555 ถึง กรกฎาคม 2562
duty manager
Mercure Ibis Bangkok Siam
927 Rama 1 Road Wangmai Pathumwan
BANGKOK 10330
สำหรับสมาชิกเท่านั้น
I did multi skill as mention above as duty job support team member and working 2 hotels in 1 shift.
- Handle customers enquiries & complaints, providing help and advice which beyond customers need and satisfaction.
- Support operation team when they got problem.
- Relocation guest to another hotel when hotel fully book of accidental with booking.
- Communication via email and over phone call with agent regarding guest enquiry and sent & reply communication with guest.
- Assistance Front Office Manager issue report month dairy.
- Train and communication with team member for same routing job task.
- Welcome VIPs member who have expect arrival and assist guest during stay in hotel.