ตำแหน่ง Customer Support Associate

บริษัท Adidas APAC

ที่อยู่บริษัท Techmahindra ICT service Cyberjaya Selangor 63000 Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Handle customer via inbound/outbound call, Chat, Facebook and Email.
- Providefirstcontactresolutionofcustomerissuesvia chat, e-mail and Phones.
- Troubleshootandhandlethemostcomplicatedand sensitive of customer inquiries.
- Delivertimelyandaccurateresponsestocustomer questions and requests as determined by internal SLAs.
- Takepersonalownershipofcustomerrequestsand provide a WWCE world-class level of support.
- Maintainaccountabilityforaccurateandtimely assistance to our customers.
- Provideexceptionalcustomerexperienceasmeasured through customer surveys and internal SLAs.
- MaintainsecurityandconfidentialityofWWCEinternal information and customer/account information.
- Respondtogeneralcustomerinquiries.
- Escalateandcommunicateanycustomerwell-being issues.
- Berequiredtoworksetshiftsasneededthatwillrotate from time to time based upon department shift bidding procedures.
- ReportstoCustomerServiceTeamManager

ตำแหน่ง Technical Support Associate

บริษัท Dell APAC

ที่อยู่บริษัท Dell Convergys at NU sentral Kualalumpur

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Handle inbound/outbound call and escalation case
- Handle customer queries and problem
- Working with customer to identify computer problem and advise on the solution
- Logging and keeping record of customer queries
- Analyzing call logs so you can spot common trends and underlying problem