-Communicate with customers and stakeholders to get requirements.
-Design and confirm screen with User.
-Interact with programmer to developers according spec.
-Help perform system testing.
-Make manuals and training User to use system.
-Support system.
-Transfer knowledge to IT support(IT customer) user.
-UAT application for agent (NB,POS).
-UAT new product Backend (NB).
-Manage UAT issue logs, document test result and UAT sign-off for go live.
-Make manuals and training user for new system.
-Support production.