ตำแหน่ง Senior Manager

บริษัท Century Grow

ที่อยู่บริษัท อาคารว่องวานิช ชั้น 29 พระราม9 ห้วยขวาง

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Operation Over all from KPI Target
• Workforce management.
• Delivered contact center service as agreement (SLA), no failure in SLA
• Increased and controlled quality performance of service staff to achievement KPI 90%

ตำแหน่ง Team Leader

บริษัท Concentrix

ที่อยู่บริษัท อาคารภิรัช ไบเทคบางนา ชั้น 17

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Operation Overall from KPI Target
• Workforce management.
• Delivered contact center serves as an agreement (SLA), no failure in SLA
• Increased and controlled quality performance of service staff to achievement KPI 90%

ตำแหน่ง Customer Service Manager

บริษัท Affinity Solution Co., Ltd.

ที่อยู่บริษัท อาคารไทยไทยศรี

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Operation Overall from KPI Target
• Workforce management.
• Delivered contact center serves as an agreement (SLA), no failure in SLA
• Increased and controlled quality performance of service staff to achievement KPI 90%

ประสบการณ์ทำงานอื่นๆ
AGA Thailand
tabAsst.Manager CS Operations.tabtabtabtabtabtab2014 – 2016
•tabOperation Over all from KPI Target
•tabRecruit, screening & retention employee
•tabDelivered contact center service as agreement (SLA), no failure in SLA
•tabIncreased and controlled quality performance of service staff to 95%


tabCC Contenttab
tabSenior Recruitment.tabtabtabtabtabtabtab2013 -2014
•tabHead hunter (Labor, Officer employment)
•tabInterviewing, and selection of prospective employees
•tabDevelop job descriptions and employee specifications
•tabEmployee Relation Management
Reason of resignation: get new job

tabOne to One Contacts Public Company Limitedtab
tabCall Center Manager.tabtabtabtabtabtabtab2010 – 2012
•tabOperation Over all from KPI Target Recruit , screening & retention employee
•tabAchieved over 95% satisfaction from activity attendees
•tabReduced and controlled staff turnover to 5% (from 7.65%)
•tab25% increased end-user compliments (about 1,220 compliments)
Assistant Manager of Contact Center Operationtabtabtab2004 – 2010
•tabWell managed contact center operation 150 seats
•tabDeliveredcontact center service as agreement (SLA), no failure in SLA
•tabIncreased and controlled quality performance of service staff to 95%
•tabAchieved 10% daily leave rate control of service staff
•tabAchieved92% client satisfaction

tabAdvance info Service Public Company Limitedtabtabtabtabtab
tabAIS Call Center Supervisortabtabtabtabtabtab2002 - 2002
•tabCoached and monitored quality of service staff
•tabReal time monitored call performance
•tabAchieved 95% staff adherence (managed manpower as plan)
•tabEfficient complaint handling
tabReason of resignation: get new job


Samart Corporation Public Company Limitedtabtabtab
tabAgent Chief of Bug 1113tabtab1998 - 2002
•tabReal time monitored call performance
•tabAchieved 90% staff adherence (managed manpower as plan)
•tabEfficient complaint handling
Reason of resignation: get new job