ตำแหน่ง Technical Account Manager

บริษัท Lenovo (Thailand) Limited.,

ที่อยู่บริษัท 89 AIA Capital Center ชั้น12 ถ.รัชดาภิเษก

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Planning how to delivery service to customer by consideration to costing of company parallel with customer requirement
- Control Call Center Team to pick up and reply email following KPI (4 hrs response via email and abandon call not over 10%)
- Team Leader to control call center and Technical Engineer to do following KPI as company assigned (control team to meet KPI)
- Training the new education or new hardware for the team member (Both BKK and up country)
- Co-work with Onsite Engineer closely to feedback any repair or quality issues to solve problems
- Receive feedback from the customer and reduce complain (customer satisfaction)
- Communicate with customers or Sales directly to answer customers concerned and questions that we need to answer
- Monitor and preparing monthly or quarterly report to do regular meeting with the customer (meeting with director or IT manager)
- Be an assistant of the team to present PPT for director world wide team (Hong Kong, Taiwan, Singapore, Indonesia, South Korea and Philippines)
- Make a good relationship for customer to keep brand royalty
- Co-work with the world wide Engineer to troubleshoot for machine damage and assign steps of work to engineer (Translate to Thai)

ตำแหน่ง QA Thai linguistic Engineer (Dec 2014 – June2017)

บริษัท Wistron Information&Technology Service (Based in Hong Kong)

ที่อยู่บริษัท Base in Hong Kong State in Time Square building, Causeway Bay

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Team lead of Thai for QA testing software and iOS, macOS and Apple’s product
- Voice-activated app linguistic testing
- File issue (bug) and follow up the investigate and troubleshooting
- Brainstorm with teammates and other languages to find the conclusion of test result for the new feature
- Report language status/plugin each week
- Create and discuss with Manager about daily report and Job tasks
- Creative problem solver and report to engineer
- Create weekly meeting with the Engineer in USA
- Using English proficiency to communicate with the team to written bugs clearly and concisely and provide weekly written feedback on work performed

ตำแหน่ง Customer Service Manager (April 2013- May 2014)

บริษัท SPORTS ENGINEERING AND RECREATION Asia Ltd.

ที่อยู่บริษัท ซอยทองหล่อ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Coordinate with foreign clients to get requirement for troubleshooting Fitness machines
- Management Teams to work with KPI of Customer Service Department
- Create and discussion with clients (Hotel, Resorts, Sport Clubs, Service Apartments, Condominium etc.) to do yearly agreement for service maintenance fitness machines and equipment
- Assign jobs to technicians to do service maintenance and troubleshooting about fitness system
- Training and coordinate with staffs when the owner product launch new method or new equipment
- Coordinate and discussion with suppliers to find the way for resolve problems that can’t fix by local staffs
- Doing Income and Expense Monthly Report of Customer Service Department.
- Management and ordering spare parts including oversea branches such as Cambodia, Myanmar, Vietnam, Bangladesh) for troubleshoot Fitness Machine and doing report to the suppliers

สถาบัน Innovation Training Center

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