Manage project timelines, budget and deliverable
Manage customer relationship by coordinating
project progress and ensure that SLA are aligned
Improve operation process and sharing best
practice
Facilitate solution for Foreman and subcontractor
for critical problem found
Root cause analysis
กรกฎาคม 2560 ถึง มีนาคม 2561
Account Support Manager
NCR Corporation
สำหรับสมาชิกเท่านั้น
Analyzed information and compiled reports
Coordinate with project for implementation plan
Proactively manage weekly meeting with
customers in relate to project workplan and
deliverables
Coordinate with various departments to develop
project timing
Gather customer's feedback during project delivery
to create corrective action plan to improve service
level
Manage customer's relations
กรกฎาคม 2557 ถึง มิถุนายน 2560
Senior Client Service Representative
SITA
สำหรับสมาชิกเท่านั้น
Lead continual process improvement with
customers
Manage process for outage/emergency situation
and cascade as planned
Trained, coached, and supervised new staff
members
Handle escalated issue with customers and senior
management
Root cause analysis
November 2008- December 2013
SVOA
Assistant Manager
Ensuring service and technical solution met
contract specification
Control project budget and resources
Act as SPOC with partner and key vendors for
service report
Handle customer's claims and compliant
Manage onsite engineering team
Perform audit of mobile engineers to meet Dell's
standard for both client and enterprise products
Reporting and maintain project's metrics
Trained, coached, and supervised new staff
members.
Helped management to identify workflow issues
and find solutions.
Certifications & Courses
ITIL Foundation
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 45 คำ/นาที อังกฤษ 60 คำ/นาที
รถยนต์ ,
รถจักรยานยนต์ ,
โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง
Port folio
#SVOA
Manage service delivery on a day to day basis meet KPI target and win DSP awards South east asia and taiwan 3 years contineously in 2009-2012
Set up internal operation work process such as acknowledge work order, verify SLA, parts, onsite update status of services and close case establish via software portal and smart phone application to be real time update on day to day basis.
#SITA
Implement CUTE system for aviation at Phuket international airport such as Finn air, Qatar airways, Thai airways, Bangkok airways, Etihad airline, Emirates airways, Silk air, dragon air, Korean air atc. Included network migration to providing and support those airlines.
Relationship management and service delivery on a day to day basis meet KPI target
#NCR
Implemented SCB Express hardware system planning project timeline and work closely together with the software development team to ensure that project implementation run smoothly, Kbank ATM HW installation and deployment of 545 machines within 6 months.
#AMAG
Define project timeline and lead time to complete project on time and increases smoothliness of operation to align with project time line.