1. Monitor and analyze credit card transactions using monitoring software (PRM VAA) to prevent fraud.
2. Create rules on monitoring software based on fraudulent analysis and fraud data trends to catch and decrease fraud transactions.
3. Report on the performance of rules in monitoring software to adapt to changing fraudulent trends.
1. Data Analysis (marketing)
1.1 Conducted data analysis for marketing campaigns, optimizing targeting and ROI.
1.2 Developed reports and dashboards to track campaign performance and customer behavior.
1.3 Collaborated with cross-functional teams to implement data-driven strategies.
1.4 Provide data analysis using statistical methods to support C-level executives in strategic decision-making.
1.5 Forecast parcels volume and analyze trends to identify reasons for fluctuations.
1.6 Prepare daily, weekly, and monthly logistic performance reports, including on-time delivery rates and unsuccessful delivery analysis.
1.7 Analyze transportation services problems, develop solutions, and present findings to stakeholders.
1.8 Collaborate with the finance department to calculate shipment fees using mathematical methods.
2. Key Account Management (E-commerce platform)
2.1 Responsible for reporting on the number of parcels from the platform.
2.2 Acknowledged third-party logistic agreements and ensured compliance.
2.3 Built and maintained relationships to ensure standardized and smooth transportation services.
2.4 Provided performance reports for both the first mile and last mile of transportation.
2.5 Developed problem-solving plans with internal departments to achieve platform KPIs.
2.6 Coordinated with team members, operations, and technical departments to resolve issues.
2.7 Created Standard Operating Procedures (SOPs) related to contract agreements.
2.8 Managed key account teams to drive business success.