1. Answering Phone Call from Customer and clarify the Customer requirement. 2.Receiving Email from Customer and clarify the Customer requirement. Register the Case in CRM 3. Inform to Customer & Product Supervisor for the Case Number 4.Coordinating with Support Team all the time for updating of the Case
5.Coordinating with Customer to update the status of the case as necessary 6.Preparing the Daily summary of the registered Cases 7.Preparing the Weekly Status of Pending Cases Coordinating with On Site Project Specialist on daily basis to obtain the updated information and report to Management Undertake any duties assigned by Management from time to time