ตำแหน่ง Guest Service Agent, Guest Service Center

บริษัท Sheraton Grande Sukhumvit A Luxury Collection Hotel

ที่อยู่บริษัท 250 ถ. สุขุมวิท แขวง คลองเตย เขตคลองเตย กรุงเทพมหานคร 10110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Guest Service Agent, Guest Service Centre
Grand Mercure Bangkok Fortune Hotel (400 rooms) October 2016 - 2018 ( 2 years )
Sheraton Grande Sukhumvit, A Luxury Collection, Hotel Bangkok (420 rooms) September 2018 - present
➢ Oversees all Front Desk Hotel operation can using both OPERA or Light-Speed program as Receptionist, Cashier, Night Auditor, Concierge, Operator and Reservation for walk-in guests.
➢ Provide check in, checkout process ( follow up payment ) efficiency using EDC MACHINE and ensure all room assignment are fulfil guest’s expectation. Moreover, escort them to allocate by each rooms with clear explanation hotel product and facilities.
➢ Deal with all inquiries in a professional and courteous manner, in person, on the telephone, telex or fax.
➢ Handle all phone calls from in-house guest, also replying to guest emails and GXP program chat ,send a pager via FCS program for order by guest request.
➢ Responsible for an emergency calls or sign and ensure concerned staffs take immediate action. Perform efficient wakeup call as per Hotel Brand Standard.