Performed Product Knowledge banking and digital banking.
Know system function banking,digital banking skill and non voice.
Ability to work under pressure condition.
Management team customer service digital bank.
Handle case customer.
Handle and resolve customer complaints.
Help resolve complaints.
Design Knowledge base program.
Ability design product knowledge training.
Performed Product knowledge credit card and banking.
Know system function banking skill.
Good command of written and spoken English.
Ability communication soft skill.
Ability to work under pressure condition.
Handle VIP Customer.
Handle and resolve customer complaints.
Ability to use program Credit card as Vision plus ,Merlin and Work flow.
Performed Product knowledge credit card and loan.
Know system function banking skill.
Good command of written and spoken English.
Ability to work under pressure condition.
Ability communication soft skill.
Handle and resolve customer complaints.
Ability to use program Credit as Siwalak and Work flow.
Monitor and tack inbound call.
Help resolve complaints.
1. Standard Charter Bank Position Customer Representative English staff 2 years.
Performed Product knowledge credit card, loan and bank
Know system function banking skill.
Good command of written and spoken English.
Ability to work under pressure conditions.
Ability communication soft skill.
Handle and resolve customer complaints.
Understand customers need base on selling.
ประวัติการฝึกอบรม
กันยายน 2546 ถึง กันยายน 2546
United Nation
United Nation Economic and Social Commission for Asia and Pacific